Director Continuous Improvement

Eric J. Rosenfelder MBA, CSSBB

****.***********@*****.*** • 412-***-**** • linkedin.com/in/eric-rosenfelder-mba SUMMARY

Results-driven Operational Excellence executive with over 25 years experience in driving efficiency, cost savings, and enterprise- wide transformation. Adept at leading cross-functional teams, implementing data-driven strategies, coaching/influencing senior leadership, and fostering a culture of continuous improvement. Expertise in Lean Six Sigma, change management, and business process optimization. Recognized for delivering multimillion-dollar savings, enhancing operational agility, and improving employee engagement. Excels in strategic planning, team leadership, and detailed execution, eager to bring a wealth of experience to any organization.

EXPERIENCE

Highmark Health, Director, Operational Excellence

Mar 2022 - Mar 2025

• Accountable for healthcare environment enterprise-wide Operational Excellence programs, managing 4 managers & 24 employees, achieving $44M in cost savings through 404+ process improvement initiatives.

• Boosted Net Promoter Score (NPS) from 84 (2022) to 87 (2024), enhancing customer experience and increasing employee engagement by 6% YoY.

• Designed and implemented a custom Operational Excellence framework, achieving $24M in savings and a 20% rise in employee engagement.

Highmark Health, IT Quality Assurance Manager / Lead Business Process Engineer May 2014 - Mar 2022

• Developed a Continuous Improvement (CI) program with the cybersecurity team, saving 135,000 hours and $1.3M by implementing CI methodologies and mentoring 14 Green Belts, achieving $1.2M in project savings.

• Launched an IT change management program, training 100+ employees, saving $360K in training costs by designing and executing a comprehensive training plan.

• Managed ISO 20000-1 IT Service Management and CMMI-DEV certifications with 100% compliance across 4 audits, ensuring operational excellence and leading the organization's Malcolm Baldrige Award journey. Metalor Technologies, Quality & Continuous Improvement Manager Jan 2014 - May 2014

• Spearheaded ISO 9001:2008 quality initiatives and Lean transformation strategies, reducing quality defects by 18%.

• Managed 4 inspectors overseeing process compliance, ensuring adherence to quality standards.

• Implemented process improvements, enhancing operational efficiency and compliance. Allegheny Technologies, Inc, Continuous Improvement Leader / Director, Supply Chain Management Jul 2007 - Jan 2014

• Executed the Lean-based ATI Business System, leading to $1.2M in cost avoidance by optimizing processes and reducing inefficiencies.

• Increased employee participation in Lean initiatives by 200% YoY, enhancing operational excellence and fostering a culture of continuous improvement.

• Managed product flow across multiple facilities, maintaining a 97% on-time delivery rate and reducing scrap by 65%, optimizing inventory processes.

Washington Penn Plastics, Production Manager

Oct 2005 - Jul 2007

• Managed 146M+ pounds of plastic production annually, optimizing scheduling and raw material usage, ensuring efficient operations, resulting in significant cost savings.

• Implemented a 5S system, reducing operational inefficiencies and boosting productivity.

• Led continuous improvement initiatives, enhancing production processes and achieving an increase in overall efficiency. General Electric, Appliances, Six Sigma Blackbelt & Quality Program Manager Jan 2000 - Oct 2005

• Led $1.2M digital transformation project, improving technician efficiency by 25%

• Reduced appliance damage by 30%, saving $400K annually United States Army, Air Defense Officer

May 1994 - Jan 2000

Eric J. Rosenfelder MBA, CSSBB - page 1 of 2

• Achieved a 96% NATO Tactical Evaluation rating, recognized as 'best in 20 years,' by leading multinational operations and strategic planning, enhancing mission success.

• Enhanced operational readiness by training and mentoring junior officers, fostering a culture of continuous improvement, increasing efficiency.

• Developed and executed strategic plans, improving overall mission success and operational efficiency, resulting in an increase in mission success rate.

EDUCATION

Penn State University

Master • Business Administration • 2010 - 2011

United States Military Academy - West Point

Bachelor of Science • Systems Engineering • 1990 - 1994 LICENSES & CERTIFICATIONS

Six Sigma Black Belt

General Electric, Appliances •

Change Management Practitioner

Prosci •

Change Management Instructor

Prosci •

Regional Malcolm Baldrige Framework for Performance Excellence Examiner SKILLS

Lean Six Sigma • Continuous Improvement • Operational Strategy • Process Optimization • Change Management • Agile Methodologies • Executive Coaching • Customer Experience • NPS • Employee Engagement Eric J. Rosenfelder MBA, CSSBB - page 2 of 2

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