Customer Service Specialist
Resume:
Melanie Menkevich
Saint Paul, MN 55104
****************@*****.***
TECHNICAL SKILLS:
Proficient in Microsoft Office, including Teams, Microsoft Dynamics SL, multi-line phone systems including BAS software, Zoho, Field routes, and Citrix Team software. SOFT SKILLS:
Detail oriented, strong organizational, project planning, and time management skills. Experience with data entry, and excellent verbal and written communication skills. EXPERIENCE:
Retail Agent
DHL Express
August 2025-Present
● Greet customers in store
● Assist with quotes for domestic and international shipping
● Inspect packages and documents to meet regulations specific to each Country
● Manage package inventory
● Engage with team members to find thoughtful solutions to customer concerns
● Track packages internationally
● Create invoices and shipments
● Provide accurate and thorough information to customers regarding shipping statuses, prohibited items, and timelines for delivery
In-Home Caregiver
Promise Care
September 2024- Present
● Assist clients in their homes with a variety of independent activities of daily living
● Housekeeping and cleaning as necessary, per each client's needs
● Ensure medications and therapeutic measures are being used in a manner consistent with the client's Care Plan
● Monitor Care Plan frequently for changes
● Chart daily activities accurately
● Note any changes in Client behaviors, or abilities
● Communicate effectively with management and nursing staff to ensure highest quality of care for all clients
Schedule Coordinator
BOGO Pest Control
March 2024- August 2024
● Maintain and organize schedules for eight technicians
● Schedule appointments by matching customer needs with technician specialties
● Answer high incoming call volume
● Maintain accurate appointment records
● Prepare and send invoices to clients
● Schedule team and management meetings
● Take ownership of main client email inbox
● Determine specific treatment type dependent on customer needs
● Ensure all complaints are addressed with empathy and a sense of urgency
● Communicate with technicians in the field to answer any questions
● Work closely with management to develop and implement new procedures Engagement Specialist -temporary
MOBE
December 2023-February 2024
● Make 100+ outbound calls per day
● Thoroughly explain MOBE program
● Identify client goals for success
● Match clients with health guides whose specialties align with client goals
● Ensure accurate record keeping
● Follow up with leads on a regular schedule
● Contact and re-engage inactive clients
Legal assistant
Walker and Walker Law Offices
March 2023-October 2023
● Organize and process correspondence received from all four offices within the firm
● Enter client information and set appointments using Zoho CRM
● Act as liaison between clients and attorneys
● Answer and resolve approximately thirty incoming calls per day with respect and compassion for all clients
● Prepare and distribute various legal documents with accuracy and efficiency. ● Participate in ongoing continuing education and skill development Client Service Specialist
Tamar Fink Wealth Management
January 2022-November 2022
● Act as primary point of contact for agent calls, emails, and requests
● Maintain an efficient system for completion and delivery of client’s Annual Reviews
● Complete death claims in a compassionate, yet thorough and timely manner
● Prepare and file all policy change requests
● Follow up with insurance carriers on a regular basis to ensure efficient processing of requests
● Work with clients to explain aspects of their policies and claims
● Work with insurance carriers to run a wide variety of illustrations for clients ● Enter all inforce client information into appropriate software programs Sales Coordinator
Direct Source Inc.September 2014 – May 2015
● Act as primary inside point of contact for assigned tier one retail accounts
● Communicate frequently with assigned clients on the status of orders, via telephone and email
● Work with vendors to ship product in order to meet customer timelines ● Develop strong product knowledge base specific to customer needs.
● Data enter and process new Purchase Orders on the day they are received Customer Support Representative
Otterology.com June 2014 – September 2014
● Respond to service tickets in a timely, thoughtful manner
● Work with website developers to find elegant solutions to customer concerns
● Create exciting, informative website content and marketing materials
● Engage active subscribers in a dialogue in an effort to enhance our service
● Create and maintain customer database
Dispatcher/Operator
American Security LLC November 2012 – September 2014
● Direct high volume of calls using BAS phone system
● Dispatch security alarm, emergency building maintenance and HVAC response
● Access client account information using Citrix Team software
● Create and manage maintenance work orders
● Schedule conference calls for three different companies
● Keep detailed log of daily calls and activities
● Maintain security of client account keys for over 100 locations Administrative Support American Security LLC November 2012 – September 2014
● Work closely with human resource team to provide necessary paperwork and requested documents to visiting employees
● Greet visitors in lobby area, inform office staff of guest arrival, and issue access badges as necessary
● Enter paper applications into computer database
● Complete various tasks for office personnel including making copies and laminations, mailing correspondence, and filing documents Executive Assistant
Antidote Photo LLC October 2010 – November 2012
● Manage and maintain schedule for Director of Photography
● Schedule client meetings
● Create and send invoices
● Manage schedule for assistant photographers
● Communicate with printing vendors
● Make all travel arrangements
● Maintain office supply inventory
Server
Red Lobster February 2011 – October 2011
● Welcome guests into restaurant
● Quickly and accurately take and place food orders
● Communicate effectively with guests, and resolve issues with empathy
● Complete multiple transactions accurately
● Provide thoughtful answers to guest questions about menu items and food preparation
EDUCATION:
Rasmussen University 2024-2025
Anoka Technical College 2016-2017
Jefferson State Community College 2008- 2009
Minneapolis Community and Technical College 2005-2007 HONORS/AWARDS/PROFESSIONAL GROUP ASSOCIATIONS
● Academic Honors Scholarship while attending Jefferson State Community College
● Active member of the Survivor's Advisory Group, reporting to Governor regarding legislative decisions surrounding those affected by domestic violence
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