Data Entry Medical Records
Resume:
Jennifer Peterson
Customer Service Specialist (CSS)
***************@*****.***
PROFILE
Customer services professional with over 10 years of experience in client - facing roles across various industries. Excels in problem solving, de-escalation and workflow management to ensure efficient service delivery. Passionate about creating positive customer experience through active listing, paying attention to detail, and professional communication. EXPERIENCE
RemX, North Carolina — Fax Processor
April 2023
● Organize and maintain medical records, ensuring accuracy and compliance with HIPAA standards.
● Processed and filled reports swiftly, minimizing delays in document retrieval.
● Assisted healthcare professionals by safeguarding patient information and documentation.
GoHealth, North Carolina — Senior Benefits Consultant Sept 2021 - April 2023
● Guided clients through the enrollment process for new healthcare coverage, ensuring compliance with CMS regulations.
● Maintained detailed records of client interaction to ensure proper documentation.
● Provided clear and concise communication.
New York Community Bank, Location — Financial Services Associate
January 2019 - December 2020
● Assisted customers with financial transactions, ensuring accuracy and adherence to securing protocols.
● Maintained strict confidentiality in handling customer accounts and financial documents.
● Delivered high quality service to build customer trust and satisfaction.
SKILLS
Customer Service Professional
Client Relations and Liaison
Administrative Support
Microsoft Office Suites
Compliance Professional
Time Management and
Multitasking
EDUCATION
Bryant & Stratton
College, — Diploma
Completed - 2023
● Medical billing and
coding, Experienced
in collaborating with
teams to streamline
processes and improve
service efficiency.
● Proven ability to
de-escalate and read
environments to
respond appropriately.
● Ensure confidentiality
and fulfill HIPAA
standards.
Buffalo New York, —
GED
Completed - 2007
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