Data Entry Business Analysis

Yann Hendrick Lorch

*** *. ******* ***. *******, AZ 85233 Cell: 602-***-**** email: **********@*****.***

Objective Seeking a local/regional/national recruiting position with a dynamic organization that will utilize my 20+ years of recruiting, managing, training, business analysis, sales, marketing and human resource experience to increase shareholder value and drive bottom line results. High Impact player with an innate ability to build and develop strong relationships with both internal and external clients.

Education 1994 – 1998 Grove City College Grove City, PA

B.A., International Business, Minor in French

1990-1994 Brophy College Preparatory Phoenix, AZ

HS Diploma

Experience Oct 2023 to Mar 2024 Empire Southwest LLC Mesa, AZ

Recruitment Partnership Liaison – Brand Ambassador

Built partnerships with city, county, and state workforce development organizations to promote the company brand and recruit top industry talent

Public speaking at high school, trade schools, and community college technology programs in order to engage the future skilled trades/technician workforce at an early age, highlighting the benefits of going into these fields and planting the seed to grow this segment of the workforce for the future

Worked closely with district leadership to accurately forecast future staffing needs based on new business coming on board and grew technician teams in response by running a steady flow of proactive media campaigns in Q1 2023 for Q2 2023

Reported out recruiting numbers on weekly district and Mountain region area calls for my areas of responsibility

Worked closely with 3rd party background check company to process candidates under the desired two-week timeframe

Recognized for having a significant impact on reducing the number of open requisitions in my districts

Dec 2022 to Sept 2023 Penske Truck Leasing, Technician Recruiting Center Phoenix, AZ

Hiring Specialist

Responsible for sourcing, interviewing, and hiring the very best Diesel Technicians/Mechanics III and Customer Service Reps for the Denver, Salt Lake City, Las Vegas, and Albuquerque Districts.

Was given authority to identify and interview Level 2 and Level 1 Technicians in my region within my 2nd week of making calls, passing them along to District Service Managers and Branch Service Managers for final interviews.

Worked closely with district leadership to accurately forecast future staffing needs based on new business coming on board and grew technician teams in response by running a steady flow of proactive media campaigns in Q1 2023 for Q2 2023

Reported out recruiting numbers on weekly district and Mountain region area calls for my areas of responsibility

Worked closely with 3rd party background check company to process candidates under the desired two-week timeframe

Recognized for having a significant impact on reducing the number of open requisitions in my districts

July 2021 – September 2022 Bluegreen Vacations Peoria, AZ

Talent Acquisition Partner III, AZ & TX

● Responsible for recruiting top industry talent in sales, marketing, and administration for the Cibola Vista Resort and Spa in Peoria, AZ and Eilan Hotel and Spa in San Antonio, TX

● Responsible for expanding frontline headcount for both sites in 2022, maintaining staffing levels that resulted in my sites consistently running in the top three of 60 on a national level for all of Bluegreen.

● Established relationships with real estate schools in Arizona to capture talent ahead of traditional real estate brokers

● Held virtual and in-person hiring events to keep a strong pipeline year-round, ran social media campaigns, and was responsible for all maintenance and upkeep of our Applicant Tracking System in AZ and TX.

● Invited to the Recruiting Leadership Summit in Nov 2021 at our national sales and marketing headquarters in Knoxville, TN, reserved for individuals that are considered best in class and in line for promotions

Feb 2021 – July 2021 Desert North Realty Scottsdale, AZ

National Director of Recruiting

Responsible for growth of the brokerage across 4 states: Arizona, Kentucky, Colorado, and Florida

Build recruiting campaigns tailored to licensed and unlicensed real estate agents across social media platforms, job boards, local TV, radio, and printed publications

Work closely with broker on turning his vision for the business into reality from a workforce standpoint, building timeline of growth through the next 18months, forecasting headcount, turnover, production, and identifying best markets for future growth through ROI analysis

Responsible for educating real estate community on the benefits of working for a brokerage that has a foundation based ion profit sharing, using the most cutting edge technology to constantly touch the customer, uses crowdfunding to make the most out of advertising dollars, and helps develop new agents through a mentorship program that has them closing their first sale within 30 days of starting

2012 – 2021 Wyndham Vacation Ownership/Wyndham Destinations Phoenix, AZ

Recruiting Manager – Desert Rockies Region AZ, CO, UT & Lake Tahoe

Responsible for all recruitment of sales, marketing, and business operations teams across 3 states and 13 sites

Managed all recruiters for the region, responsible for exceeding budgeted targets for staffing levels across organization

Worked closely with regional VPs, DOS’s, DOM’s, and Managers to accurately forecast recruiting needs based on projected tourflow

Travelled to sites on a quarterly basis to assess areas of opportunity and promote culture of excellence

Built relationships with real estate school across the region to identify licensed talent, presented regularly to student body on benefits of a career in timeshare, and educated public on the current state of our industry

Created employee referral programs and contests, social media campaigns, and all media advertising for the region

Recognized regularly for exceeding targets and overall performance

2010 - 2012 Shell Vacations Club LLC Scottsdale, AZ

Recruiting Manager

Responsible for entire recruitment process for all contact center (NEMO) employees and in-house marketing operations in Arizona

Developed SOP’s for all departments and measured performance across the organization

Built teams that consistently exceeded monthly and annual budgets

Created employee recognition programs and ran corporate promotions and contests

Kept Cost per hire below $40 during my tenure

Expanded my scope of responsibility to include recruiting for sales and marketing departments in Arizona, California, and Hawaii

2009 - 2010 Staffchex, Inc. Phoenix, AZ

Branch Manager

Responsible for all aspects of running and managing a temporary staffing branch in the light industrial, warehouse, manufacturing, and clerical industries in Phoenix

Was able to increase weekly billing from 18K to 45K in less than one year

Responsible for maintaining and developing all client relationships and contracts

Implemented electronic billing and collection of weekly payroll for 1/3 of all existing clients

Responsible for collecting on delinquent accounts and currently maintaining all receivables under 30 days

2006 - 2009 Strategic Alliance Marketing, LLC Scottsdale, AZ

Recruiting Manager

Responsible for entire recruitment process for the corporation including Telemarketing, Event Marketing, IT, and Administrative Departments (150+ employees)

Maintained contractual relationships with all media outlets including printed, internet, and community

Responsible for maintaining a high level of production across all sales departments to meet budgeted goals

Created and implemented all Human Resource documentation for Recruiting and Training Departments

Was able to reduce Cost Per Hire from $220 to less than $40 through development of new and better recruitment processes over a span of three years

2005 – 2006 Starwood Vacation Ownership Inc. Tempe, AZ

Assistant Manager, Inbound Sales and Activations

Responsible for managing, training, developing staff of twenty

Responsible for attaining budgeted package sales, inbound call conversion, budgeted tourflow across five sites, VPG, as well as hours per transaction for both departments

Accounted for 80% of all production generated for the AZCC in 2005 and 2006

Increased efficiency and productivity by over 60% from 2005 into 2006 across both sales departments

Responsible for all employee hours across all of VCSC in Timesaver, as well as all progressive discipline & HR duties in employment/termination

2004 - 2005 Starwood Vacation Ownership Inc. Tempe, AZ

Business Analyst

Created Minimum Level of Performance Standards measurement across all depts.. under VP

Responsible for measuring and achieving all budgeted tourflow and VPG for the AZCC

Created, developed, maintained all movement in our preview package pipeline

Trend and analyze all production related numbers, as well as trending roll forward financials

Career-pathing administrator for SDO CMD personnel

Created and monitored HPP tracking across all of the AZCC

2002 - 2004 Starwood Vacation Ownership Inc. Tempe, AZ

Telemarketing Supervisor

Hired as a Verifier, promoted to a Sales Assistant after 4 months, promoted again to a Telemarketing Supervisor after another 3months of service

In all three of those positions I have been responsible for: supervising a staff of 48, rolling out new programs to meet business objectives, verifying and closing calls made to clients by reps, double checking employee hours in Stromberg and Timesaver to make sure employees are coded to proper GL and are paid correctly

2001 - 2002 Viking Collection Service SW Phoenix, AZ

Accounts Manager

Promoted to high-balance Wells Fargo accounts after one month of service

Outbound phone collections for major credit cards, trained newly hired employees

1998-2000 Keane Inc. Phoenix, AZ

Business Analyst – West Region

Promoted from Administrative Assistant after 6 months of service

Reconciling variances in expenses and contribution for Phoenix, Denver, Salt Lake, San Francisco, and Los Angeles branches

Responsible for A/P, A/R, WIP, Aging, and GL

Created the 1999 and 2000 Annual Budgets

Trained Area West Financial Administrators on how to process all financial operations

Processing all financials for the Area West Vice President, produced period revenue spreadsheets for Managing Director and Area VP

Presentations for Quarterly Staff Meetings, created the 2001 Annual Operating Plan for the Area VP

Payroll/HR duties: weekly billing and payroll for 50-90 employees, personnel changes and salary reviews

1993 - 1997 Adlab Division of SeatonCorp Chicago, IL

Edited phone and computer scripts, tracked files for quality assurance, maintained new accounts and hiring campaigns, created media and cost spreadsheets, implemented constant systems changes, and wrote the policy manual for the Adlab Division

Interests: community service (UMOM, St. Vincent DePaul’s, Sons of Arizona), international business & diplomacy, research, numbers, cooking, German Shepherds, car enthusiast/racing, distilling, wood-working, home DIY projects, spending time with family and friends, I love helping others.

References Available Upon Request

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