Data Entry Customer Service

Anthony J. Martinez

Portland, Oregon *****

Day Phone: 503-***-**** Mobile: 503-***-****

Email: ***********@*******.***

Objective:

Highly Skilled and motivated Administrative Professional with expertise in office management and strong organizational skills. Proven ability to handle multiple tasks and prioritize work effectively to meet deadlines. Proficient in using various software programs and excellent communication skills. Seeking a challenging administrative position to utilize skills and contribute to the success of the organization. Skills:

• Medical Scheduling (EPIC)

• Electronic Health Records Management (EPIC)

• Medical Terminology

• Data Entry

• Customer Service

• Team Player

• Strong Communication Skills

• Organizational Skills

• Call Center

• Bilingual (Spanish)

Work Experience:

Patient Access Scheduling Representative Adventist Portland Medical Center Portland, OR 97216

01/2025 – Present This Position is Per-Diem On-call as needed

• Manage intake referrals from various sources and process them effectively using the EPIC system.

• Oversee the scheduling of initial appointments for patients.

• Respond to phone calls promptly, directing them to the relevant department or personnel.

• Collaborate with patients and doctor's offices to arrange and coordinate appointments.

• Assist with 'start of care' calls, gathering necessary registration information from patients.

• Exhibit outstanding customer service skills in all interactions.

• Maintain proficiency with typing and data entry tasks.

• Work independently, ensuring all responsibilities are completed accurately and on time.

• Utilize your knowledge of Office Suite effectively in your daily tasks.

• Handle insurance authorization tasks as required. Advanced Medical Support Assistant Department of Veterans Affairs Portland, OR 97239

08/1999 – 12/2024

• Scheduled, cancelled, re-scheduled patient's appointments and/or consults.

• Answered incoming telephone calls.

• Entered no-show information.

• Established and maintained medical outpatient and inpatient charts as well as administrative records.

• Monitored both inpatient and outpatient appointments for areas of responsibility.

• Obtained medical information from patients.

• Coordinated information and actions related to patient care and services.

• Ensured encounter forms were completed to obtain appropriate workload credit.

• Verifying and updating demographics and insurance information.

• Created CDs from PACS for outside facilities, conferences, and surgery as needed.

Military Service:

United States Navy/Active Duty January 1985 to January 1992- Honorable Discharge Education:

Bakersfield College Bakersfield, CA 93308 Credits Earned: 44 Quarter Hours Major: Business Administration Minor: Accounting

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