Maria Giannopoulos Boca Raton, FL ***** 718-***-****
*********@*****.***
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
High School Secretary
West Boca High School, Boca Raton, FL October 2022 - Current Secretary to the Assistant Principal
Boca Raton Middle School, Boca Raton, FL January 2021 - October 2022 Scheduling appointments
Student assistance
Email correspondence
File management
Phone etiquette
Attendance record management
Phone call answering
Employee timesheet processing
Placed orders for all classroom and office supplies. Prepared cash deposits from school activities and made bank deposits. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Assisted in preparing district informational materials such as brochures and newsletters. Processed student registrations and withdrawals.
Documented attendance, grades and test scores to update permanent records. Performed clerical and administrative support duties to optimize workflow procedures. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Completed data entry tasks with accuracy and efficiency. Entered data into various computer systems accurately using Microsoft Office Suite. Verified data files prior to entry to maintain high data accuracy. Opened and properly distributed incoming mail to promote quicker response to client inquiries. Skills
Work History
Teacher Assistant Remote/Work From Home Agent
P.S.196 Queens, Forest Hills, NY March 2020 - November 2021 Instructional Paraprofessional
P.S.196 Queens, Forest Hills, NY October 2000 - March 2020 High School Diploma June 1992
Archbishop Iakovos at Jamaica, NY
Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Managed filing system, entered data and completed other clerical tasks. Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Created lessons and online testing materials to facilitate remote learning. Adapted teaching methods and materials to meet students' varying needs. Helped students explore concepts with engaging, learning-focused activities. Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Monitored student classroom and outdoors activities to promote student safety. Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Provided support during classes, group lessons, and classroom activities. Supported student learning objectives through personalized and small group assistance. Maintained safety and security by overseeing students in recess environments. Mentored and tutored individual students needing additional help. Copied, organized and distributed classroom assignments or other paperwork. Developed materials for classroom teachers to support instruction, lab work or in-class activities. Greek - Full Professional
Education
Languages