Marketing Assisting, Data Entry
Resume:
Experience
MAC Artist
MAC Cosmetics • Stonecrest, GA
35+ Hours/Week
Specializes in making each customer feel beautiful and confident Empowers clients through education and product knowledge with in-person beauty tutorials Uses product knowledge to give expert guidance to each customer based on their wants, features, and choices Books and executes consultations and appointments, catering each service to the specific customers needs Uses clientele programs to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in the rewards program
Merchandises new arrivals and processes damages, testers and select merchandise to return to vendors Keeps proper display, organization, storage and restocking of inventory Follows hygiene standards, asset protection control, and compliance procedures Utilizes point of sale technology and applications to help in selling and fulfilling customer orders Founder
The Melt Collective LLC • Atlanta, GA
08/2020 - Present
Founded a candle company whose mission is to inspire daily self-care & to foster community wellness Controls the day-to-day operations, leads team meetings, manages new product development, marketing, brand strategy, social media & graphic design, budgeting, manufacturing, and sales Developed 9 new consumer products from concept ideation to component testing, to launch Uses POS system to complete customer purchases
Plans in-person events and pop-ups to achieve sales goals and expand customer base Launched a 3 month Instagram marketing campaign that resulted in an increased conversion rate of 4.73% Executed a digital brand launch campaign increasing sales by 16.4% Created useful partnerships through remote and face-to-face networking expanding digital reach to Germany, Canada, and Ireland
Conducts market research using Shopify platforms, Facebook analytics, and in-person focus groups to gain consumer feedback and implement necessary business process changes Customer Experience Manager
Keyholder, Anthropologie • Atlanta, GA
09/2024 - 05/2025
25+ Hours/Week
Leads the store environment by supervising sales associates and circulating the sales floor to drive sales, prevent loss, and problem-solve store needs
Acts as an elevated team member by improving the customer experience at each touchpoint of the customer interaction Manages the flow of the team by creating the daily zone chart to ensure peak productivity throughout the day Records and communicates with the team the hourly sales, conversion, ATV, UPT, and other KPIs to further reach the daily sales goal and strategize a plan to improve performance Supports daily opening and closing procedures, records and files pertinent operations information, and upholds company policy to ensure all financial data is accounted for Assists associates with onboarding and training development Boosts company morale through building connections with associates and zoning each member where they thrive best Initiates communication with customers through welcoming, fitting room starts, product recommendations, and promoting sales
Problem solves escalated customer issues both in-store and over the phone to provide a positive experience for the customer
Christin Ray
*************@*****.***
Atlanta, GA
Schedules in-store hold pickups and styling sessions Utilizes technology to continue building customer relationships and boost sales beyond the first interaction Actively participates in managerial meetings to further improve store operations and efficiency Sales Associate
Anthropologie • Atlanta, GA
11/2023 - 09/2024
25+ Hours/Week
Creates memorable customer experiences by offering personalized sales support Locates hard-to-find items for customers, checking sister stores and online to satisfy unique needs Builds attractive displays to merchandise products Resolves customer concerns using strong communication and conflict management skills Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
Participates in store sales events
Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
Supports the shipment process to gain awareness of product; contributes to the completion of omnichannel order fulfillment processes
Processes damaged items, testers, and backstock
Used POS system to scan customer purchases, calculate prices and process transactions Maintains Anthropologie's visual and operational standards while keeping the focus on the customer Customer Happiness Specialist
Lunya & Lahgo • Atlanta, GA
05/2021 - 02/2022
24 Hours/Week
Increased customer retention and sales for a start-up luxury clothing brand Provided front-line customer support via email, live chat, and social media channels with a customer satisfaction score of 87-95%
Resolved 200 - 2,000 tickets weekly within a team of 5 Investigated consumer and technical issues by multitasking between platforms including Zendesk, Shopify, Google Docs/Sheets, and Zoom
Collaborated cross-functionally with the Customer Retention Manager, Logistics Team, Merchandising Team, and Retail Team while representing the brand as the first touch for 25+ customer inquiries per day regarding orders, shipping, product fit, inventory, and fabric care
Achieved a 5% increase in customer happiness by providing effective problem-solving, pricing information, delivery updates, and account data while utilizing a consistent brand voice, aiding the company's annual revenue of $20M Cataloged records of 100k+ customer information and interactions with Excel and Google Spreadsheets to create customer retention and loyalty campaigns VIP Event Server
Bold Catering & Design • Atlanta, GA
10/2017 - 07/2020
30 Hours/Week
Created exceptional experiences around Atlanta with a full-service catering and design company Provided outstanding service to high-end clients with 200-800+ guests at a time, served as the primary for VIP clientele, and trained 30+ new hires
Supported teams of 7+ by going above and beyond to take on extra tasks and meet every guest's needs leading to the company being voted the #1 Atlanta caterer by the AJC Arranged aesthetically pleasing décor and setup including culinary creations and floral design in 20+ venues Collaborated cross-functionally with catering, design, and logistics teams to resolve any issues Marketing Strategy Intern
Grady Health Foundation • Atlanta, GA
01/2020 - 05/2020
15+ Hours/Week
Created the 3rd annual VeloCity Fundraiser's marketing strategy within the $150,000 budget Created marketing proposals using customer journey mapping, theme boards, and creative briefs Reached out to potential sponsors, improved social media updating and digital content, created plans for target audience engagement, and planned effective strategies to execute brand messaging within the $150,000 budget Developed creative actionable solutions from gathered data for building VeloCity's brand using color theory and brand voice, increasing brand awareness, fundraising, increasing donor retention, and staying current with technological advancements to enhance user efficiency
Presented final promotional and messaging plan to the President Joselyn Butler Baker and VeloCity Director Andrew Roden
Education
B.B.A Marketing
Georgia State University, J. Mack Robinson College • Atlanta 05/2020
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