Customer Service Production Lead

Dario Babic

Portage, MI

Authorized to work in the US for any employer

Work Experience

Aseptic Filling Operator

Pfizer

September 2024 to Present

Perform changeovers and get the line running by utilizing SAP Scada and EMS Delivery

LAPCORP-Portage, MI

May 2024 to June 2024

Delivery paperwork and important documents to nursing staff. Being prompt with the delivery. Work Team Enabler and Backup Production Lead

Pfizer Global Supply-Kalamazoo, MI

February 2022 to February 2024

• Maintains logbooks and files for annual record retention

• Assists / Creates MFGR/RIDS/PA/RQ transactions in SAP

• Assists with PTVA process and line trial requests

• Final reconciliation of logs and review of batch records for completeness, correct calculations for SAP entries and records management per GMP and SOP requirements

• Manage purchase orders for production areas

• Performs material discrepancy adjustments for production areas utilizing SAP

• Perform inventory cycle counts as determined by SOP

• Manage ARIBA transactions and purchases for area

• Investigate inventory ERP issues and errors with involved areas including Vaccine operations, Sterile Packaging and Inspection

• Supports OJT/SOP creation and reviews while updating Training Curricula for the area which includes reviewing, entering in PLS, and filing completed OJTs.

• Assisted in back up production lead duties through training of Visual Inspection program

• Found an alternative method to complete batch record review more efficiently by 20 percent. Assembly Trainer

West Shore Design-Holland, MI

June 2019 to June 2020

· Worked in assembly area maintaining high quality production of parts

· Assisted engineering with continuous improvement initiatives through interviewing, coaching and training of machine operations

· Trained several new employees on best practices regarding assembly of product Customer Service Representative

Village Inn Pizza and Sports Grille-Zeeland, MI

September 2011 to June 2019

· Worked as delivery driver ensuring accurate delivery of food and food products to customers in a timely fashion

· Worked as back up manager, ensuring proper cashing out of employees and accumulation of nightly earnings reporting to Ownership

· Trained several new team members on best practices for pizza baking, dishwashing, and grille operations

Education

Bachelor of Business Administration in Business Administration Baker College-Muskegon, MI

Present

Associates of Arts in Grand Rapids, MI

Grand Rapids Community College

2015

Skills

• Research

• Microsoft Excel

• Materials management

• Office Management

• Time management

• Lead generation

• Purchasing

• Social Media Management

• SAP

• Sales management

• Process improvement

• Microsoft Powerpoint

• Communication skills

• Microsoft Office

• Event Planning

• Customer service

• Negotiation

• Operations management

• Salesforce

• Organizational skills

• Warehouse experience

• ERP Systems

Certifications and Licenses

Driver's License

Pallet Jack Certification

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