Customer Service Health Insurance

Courtney Y Johnson

**** * ****** ******* *** Apt 104

Milwaukee, WI 53209

M: 414-***-****

********@****.***

Objective

Gain an opportunity to enhance my leadership skills in line with my diverse and varied experience and within a position On Site /Remote Lead, Data Manager with leadership developing options intertwined pertaining to opportunity

Skills

20+yrs of Customer service experience

4+yrs Remote Agent

10+yrs in various healthcare services remote / Hybrid & Onsite Also 5+yrs experience in light industrial administrative functions

3yrs Lead staff experience

Analytical mindset, critical thinking and problem solving Experience with six sigma training which focus on effective techniques of managing services and streamlining process to meet business needs in a more efficient manner Experience in orientating new team members and effectively communicating & providing guidance and proper technique to ensure accuracy of performance 15+yrs Experience Scheduling, Document management, utilizing Electronic Health Record systems including not limited to EPIC

Insurance Verification, claims & billing explanation, canceling / enrolling in health insurance Medical Terminology knowledge, Industrial terms, Technical terms, Anatomy terminology, including not limited to coding, billing, & claims

Adept in following Guidelines for handling sensitive information according to HIPPA, including not limited to electronic transfer of specific sensitive data

● Proficiency with CRM software like Salesforce or Zendesk

● Knowledge of helpdesk and ticketing systems

2

● Experience with live chat and messaging tools

● Video conferencing skills using Zoom or Skype

● Collaboration tool skills using Slack or Microsoft Teams

● Ability to manage your time and the time of your customers efficient Experience

7/24- PRESENT

Pelican Staffing- Milwaukee, WI 53206 - Part-time - Hybrid /Remote Customer Service Lead (Contract)

Manage online catering orders for corporate and employee functions utilizing POS system to communicate orders received, initiate billing and managing invoices AHS- Hybrid Customer Service Representative (P/T) -Milwaukee, WI - 11/20 -11/24 Assist clients with document management of service for homehealth care, maintaining privacy standards as required by HIPPA, liaison for client, provider, and health insurance agent(s) Adecco Staffing- Remote Claims Specialist-4/21-10/22- Milwaukee, WI (Contract)

Assist with claimants filing claims, document all tasks and communication with claimants . Utilizing multiple systems to including Salesforce to document all interactions, troubleshooting with claimant portal, and escalating claim issues.

Ranstad-Dentaquest-Member Services Agent Remote-Contract 11 /22-3/23-Milwaukee, WI

Assist customers in managing dental benefits, finding in network providers, benefit explanation, claims clarification, providing coverage information for dental services, preventive, and surgical. Education

Graduated: December 2002

Bryant & Stratton College Milwaukee Campus

Degree earned: Associates Degree Major- Medical Assisting 3

REFERENCES AVAILABLE UPON REQUEST

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