Customer Service Team Members
Resume:
WORK EXPERIENCE
CORE COMPETENCES
EDUCATION
CONTACT
San Jose, CA 95123
Welcome customers into the showroom or assist with online inquiries, providing information about vehicles and services
Engage with customers to understand their requirements, budget, and preferences to recommend suitable vehicles.
Show the customer the features, specifications, and advantages of different vehicles, and arrange test drives when appropriate. Provide clear and accurate answers about the vehicle, financing options, warranties, and dealership services.
Work with customers to finalize pricing, discounts, and trade-in offers. Negotiate terms and financing options to close the deal. Following up with clients post-purchase and ensuring satisfaction. Collaborated with team members to meet sales targets and provided consistent feedback to improve overall customer service practices. Participate in ongoing training and development programs to improve sales techniques and product knowledge.
Keep up-to-date with the latest automotive trends, technologies, and customer preferences.
Car Salesperson
Premier Nissan of Fremont
July 2023 -
Consistently delivered exceptional customer service by greeting and assisting customers with a positive, friendly demeanor, ensuring their experience was welcoming and efficient.
Resolved customer inquiries and complaints promptly and professionally, turning challenging situations into opportunities to build loyalty and trust, resulting in positive customer feedback and long-term relationships. Managed high-volume transactions with a high degree of accuracy, ensuring smooth and efficient checkout processes, including cash handling, credit card transactions, and processing refunds and exchanges in accordance with company policies.
Played an instrumental role in maintaining store cleanliness and organization, contributing to a positive, safe, and professional environment for both customers and team members.
Tracked and managed inventory, conducting regular stock counts and ensuring product availability, which resulted in accurate inventory management and reduced loss potential.
Collaborated with team members to optimize shift operations, ensuring excellent customer service and a streamlined process throughout the workday.
Customer Service and Cashier
Quick Stop
Oct 2016 - Dec 2022
Strong Organizational & Multitasking
Skills
Client Relations & Communication
Time Management & Prioritization
Problem Solving & Adaptability
Data Entry & Record Keeping
Microsoft Office
Team Collaboration & Leadership
Customer Service Excellence
Positive Attitude & Professionalism
Scheduling & Task Coordination
Attention to Detail & Accuracy
Process Improvement & Efficiency
Motivated, detail-oriented, and adaptable professional with a strong background in customer service and sales, combined with excellent organizational and communication skills. Known for consistently building strong, trust-based relationships with customers and colleagues, earning positive feedback, loyalty, and repeat business. A proven ability to handle customer inquiries and challenges with professionalism, empathy, and a solution- oriented mindset. Ready to leverage my experience in sales, customer service, and administrative support to thrive in an office administrative or coordinating role. Committed to delivering exceptional service and contributing to the success of a dynamic team. BETELIHEM MENGISTE
ABOUT ME
************@*****.***
Associate of Applied Arts in
Liberal Arts and Sciences
San Jose City College
San Jose, CA
Graduated May 2021
ADDITIONAL
Data Entry Tools and Techniques
Introduction of Retail Banking
Essentials of Property management
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