General Manager Customer Support

Kimberly Fusaro

Campobello, SC *****

*******@*****.***

+1-508-***-****

Professional Summary

Results-driven General Manager with 30 years of experience in customer support, recruitment, and management. Proven track record in driving sales, managing P&L, and leading teams. Skilled in HR sourcing, strategic planning, and conflict management. Proficient in MS Office, QuickBooks, and SAP. Possesses excellent communication and problem-solving skills. Authorized to work in the US for any employer

Work Experience

School Bus Driver/Aide

State of South Carolina District 1-Campobello, SC

August 2024 to Present

Making sure students are transported to and from school safely. Centralized Recruiter

Speedway Inc-North Attleboro, MA

September 2011 to October 2019

Acquiring the best candidates possible for the job by interviewing, and screening candidates. Partnering with hiring managers to determine staffing needs. Performing in-person and phone interviews with candidates. Hosting hiring events such as job fairs at universities and career centers.

Placing and monitoring ads on web sites for recruitment. Tracking applicants through all phases using ATS.

General Manager (GM)

KFC/Taco Bell/Exxon (Simms Group)-Gordonsville, TN December 2000 to September 2011

General Manager

Sims Group-Gordonsville, TN

September 2000 to September 2010

Responsible for Driving sales, P&L, hiring employees, Training, Scheduling, ordering food items, Payroll, Banking, running shifts, Cash reconciliation and creating food cost analysis reports monthly. Education

Master of Science in Applied Behavioral

Kaplan University

2017

Bachelor of Science in Psychology

Kaplan University - Davenport, IA

2008 to 2012

BS in psychology with a specialized interest in Substance Abuse. Commercial Driver's License (CDL)

Class B

State: SC

Endorsements: S (School bus)) - P (Passenger vehicles) Skills

• Customer support

• ATS

• Strategic Planning

• Pricing

• HR Sourcing

• Cold calling

• Inside sales

• Social media management

• Database development

• QuickBooks

• English

• Customer relationship management

• Oracle

• Negotiation

• Office experience

• Succession planning

• Windows

• Google Docs

• Administrative experience

• Recruiting

• Performance Management

• Interviewing

• Store management

• Microsoft Word

• Branding

• SAP

• QuickBooks

• Sales

• Conflict Management

• Succession planning

• Calendar management

• Accounting

• Proven ability to work independently and to manage competing priorities. Analytical ability and judgment in conducting interviews and in screening applicants. Can demonstrate objectivity in determining qualifications and recommending selections. Ability to maintain confidential information and materials. Excellent oral and written communication skills.

Excellent computer skills, especially MS Office and Outlook. Exceptional interpersonal and problem-solving skills. Able to work successfully independently.

• Management

• Relationship management

• Remote access software

• Banking

• Financial services

• Computer Networking

• Talent acquisition

• Human resources

• Conflict management

• Live chat

• Google Docs

• Guest services

• Marketing

• Communication skills

• Budgeting

• P&L Management

• Computer skills

• Computer literacy

• SAP

• Salesforce

• Organizational skills

• Human Resources Management

• Supervising experience

• Human Resources

• Kronos

• Windows

• Negotiation

• Talent Acquisition

• Budgeting

• Employment & labor law

• Financial Report Writing

• Merchandising

• Microsoft Office

• Workday

• Kronos

• Microsoft Excel

• Sales management

• Management

• Guest services

• PeopleSoft

• Workday

• Relationship management

• Search engines

• Salesforce

• Profit & loss

• Employee Orientation

• Time management

• Microsoft Powerpoint

• Customer service

• Taleo

• Profit & Loss

• Research

• Typing

Certifications and Licenses

School Bus Endorsement

ServSafe

Food Handler Certification

Driver's License

Passenger Endorsement

Assessments

Security guard skills — Proficient

January 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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