Medical Assistant Patient Care

*********@*****.*** 470-***-**** Baltimore, Maryland

SUMMARY

Dedicated professional with 24 years of experience in medical assistance and patient interactions, seeking a Customer Service Representative role. Skilled in appointment management, handling billing inquiries, and utilizing a comprehensive technology suite for efficient patient care. Demonstrates exceptional problem-solving skills and a commitment to high-quality service.

WORK EXPERIENCE

Emory Winship Cancer Institute @ John’s Creek

Medical Assistant Mar 2023 September 2024

• Provide comprehensive support to healthcare professionals including physicians and nurse practitioners in patient care for a range of hematology and oncology disorders.

• Maintain clinical environments, ensuring all examination rooms are fully stocked and prepared for patient visits.

• Accurately obtain and document patient vital signs and medical information using electronic medical records (EMR) systems.

Reproductive Surgical Specialist @Northside Forsyth

Medical Assistant Jul 2016 - Sep 2022

• Provided clinical support to physicians and nurse practitioners during examinations and minor surgical procedures, ensuring efficient operation of medical office.

• Managed inventory and stocking of exam rooms, while accurately recording patient vital signs and conducting routine laboratory tests, including urinalysis and pregnancy tests.

• Coordinated the referral process, handled lab specimen preparation for pickup, and facilitated the retrieval of lab results, maintaining meticulous attention to detail.

• Processed prescription orders, completed necessary lab forms, and utilized ICD-9/CPT-4 coding for tests and procedures, in addition to handling surgical clearance and FMLA documentation.

• remote triage, post operative monitoring, prescription management, scheduling peer to peer meetings for in office procedures/ inpatient/ outpatient procedures, and pre operative surgical clearance requests.

Kroger Super Market

Produce Assistant Mar 2016 - Jul 2016

• Maintained high standards of produce presentation and freshness, including the preparation of cut fruit displays and the efficient operation of specialized equipment for product processing.

• Executed inventory rotation and stock replenishment tasks, ensuring the produce section was consistently well-organized and free from expired items.

Johns Hopkins University School of Medicine/Nursing

Medical Assistant Aug 2013 - Nov 2015

• Managed triage operations for student health concerns, performing initial assessments including vital signs and in-house lab tests to prepare students for nurse consultations.

• Administered medications to students with documented parental consent and under the supervision of the school nurse, contributing to the school’s health management protocols.

• Served as a key health education resource, conducting screenings, organizing annual health fairs, and creating informational newsletters to promote wellness and disease prevention among students and families.

• Maintained accurate health records and documentation in compliance with regulatory standards, utilizing EPIC EMR for efficient management of scheduling, lab results, and communication with healthcare providers.

Myron's Retreat LLC

Assistant Living Manager Sep 2009 - Nov 2013

• Managed facility operations, ensuring compliance with state regulations, patient rights, and medication administration protocols.

• Directed recruitment and development of a competent workforce, maintaining staff education and retention to enhance patient care quality.

• Administered the financial resources of the organization, effectively marketing services to clients and their families and overseeing budget allocation.

•interview prospective employees to ensure skills coordinate with state requirements, schedule drug testing app, update the state on applicants education advancements, provide monthly meetings to address anything in need of reevaluation and/or new implementations needing to be enforced. Implement schedules as needed for facility needs, foster a safe, effective, and compliant work place.

Baltimore Medical Systems

Certified Medical Assistant Aug 2009 - Jun 2013

• Administered comprehensive medical care, including vital sign monitoring, immunizations, injections, and phlebotomy; proficient in various diagnostic procedures and specimen handling.

• Conducted health education programs focusing on nutrition and asthma management; orchestrated annual health fairs and developed monthly health-related communications.

• Managed patient records and insurance verification processes; adept in ICD-9 and CPT-4 coding for billing, and leveraged NextGen EMR for scheduling and documentation.

Brighter Beginnings Family Daycare

Daycare Provider Oct 2006 - Nov 2013

• Provided comprehensive care and observation for a diverse group of children, ensuring a safe and nurturing environment that accommodated individual needs and abilities.

• Facilitated developmental and educational activities, focusing on health, personal habits, and preparation for elementary education, while maintaining detailed records of progress and care.

• Coordinated and executed a variety of recreational and educational activities, including reading, arts, and field trips, and handled meal preparation and scheduling to support children's well-being.

Johns Hopkins Community Physicians Pediatric Department

Certified Medical Assistant Aug 2004 - Sep 2006

• Conducted routine clinical tasks including vital sign measurement, immunizations, specimen collection, and

laboratory preparation, ensuring efficient patient flow and accurate medical record-keeping.

• Enhanced patient education and literacy by actively participating in the Reach and Read Program, distributing

age-appropriate books to pediatric patients during physical examinations.

JH Intrastaff Agency

Certified Medical Assistant Nov 2003 - Jan 2004

• Conducted comprehensive clinical tasks such as phlebotomy, administering injections, performing EKGs, and assisting with patient exams, ensuring high-quality patient care across multiple Johns Hopkins Network facilities.

• Managed administrative responsibilities including scheduling appointments, maintaining exam room inventory, and accurately processing laboratory specimens, utilizing ICD-9 and CPT-4 coding for billing purposes.

Medstar Physician Partners Internal Medicine Department

Certified Medical Assistant Sep 2002 - Jun 2003

• Conducted comprehensive patient care, including phlebotomy, vital signs assessment, administering injections, and facilitating diagnostic examinations, ensuring adherence to medical protocols.

• Managed administrative tasks such as processing billing codes, coordinating patient education on chronic disease management, and handling medication authorizations, contributing to the clinic's operational efficiency.

Johns Hopkins Hospital Transplant/Nuero-Surgery/Med-Surg

Clinical Associate Jan 1999 - Sep 2002•

Delivered comprehensive patient care, including vital signs monitoring, specimen collection, and fluid management, while maintaining accurate records of intake and output.

• Performed advanced clinical tasks such as tracheotomy care, suctioning, dressing changes, and wound care, adhering to strict protocols to ensure patient safety and recovery.

Johns Hopkins Medical Services Corp. Pediatric Department

Certified Medical Assistant May 1998 - Jan 1999

• Provided comprehensive clinical support, including performing vital signs assessments, dressing changes, and various laboratory tests such as urinalysis and hemoccult, while ensuring accurate diagnostic assistance through nebulizer treatments and pulse-oximetry.

• Enhanced patient care management by conducting patient education on health maintenance and disease prevention, and executed administrative duties involving patient registration, insurance verification, and appointment coordination.

Total Health Care OB/GYN

Certified Medical Assistant Oct 1997 - May 1998

• Conducted initial patient assessments, including obtaining vital signs and administering diagnostic tests such as urinalysis, pregnancy tests, and hemoccult.

• Assisted in minor surgical procedures, managed patient scheduling, maintained medical records, and educated patients on childbirth, STDs, breastfeeding, and the use of Fetal Heart Doppler.

EDUCATION

Paul Laurence Dunbar 9/1985 - 6/1989

Medix School 9/1994 - 6/1995

CERTIFICATIONS

AAMA Certification FEB 2023 - FEB 2028

AHA - CPR & First Aid 2/2023- 2/2026

Certified Medication Technician

Licensed Family Daycare Provider October 2006 – November 2013

Assistant Living Manager December 2012 - November 2015

SKILLS

Vital Signs • Phlebotomy • Dosage and Calculation • Immunizations • Injections • Male and Female Catheterization • Urinalysis • Pregnancy Testing • Rapid Strep • Use of ICD9 and CPT4 Codes for Billing • Ordering Vaccines • Suture Removal • Ear Flushing for Wax and Foreign Body Removal • Insurance Verification • Registering Patients • Testing • Culture Techniques • Assisting With Exams • Hearing and Vision Screening • Patient Education on Health Related Topics • Capillary Puncture • Specimen Collecting and Processing • Generation of Referrals • Appointment Setting for Office Visits as Well as Diagnostic Procedures • Wound Care • Dressing Changes • Medical Records Maintenance • Temporography • Use of Nebulizer Machine for Asthmatic Patients • Use of Pulse Ox Machine • Clinical knowledge • Electronic Health Records (EHR) proficiency • Telehealth technologies • Data privacy compliance • Medical coding • Time management • Empathy • Effective communication • Adaptability • Problem-solving • Phone Management • Message Inquiries • Navigating Healthcare • Collaboration • Impeccable Communication •EMR Systems (EPIC, NEXTGEN, GREENWAY)

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