Customer Service Quality Control

CRYSTAL CARLOCK

678-***-**** ************@*****.*** Lawrenceville, Georgia

PROFESSIONAL

Dedicated professional with extensive experience in customer service, employee mentoring, and quality control with high-volume dining environments. Proficient in POS systems and skilled in effective communication and allergy awareness. Eager to leverage strong interpersonal skills and customer-focused mindset as a Customer Service Representative to enhance client satisfaction and team success.

SKILLS

~High volume dining

~Server etiquette

~Allergy Awareness

~Food presentation

~Quality control

~POS system proficiency

~Employee mentoring

~Training

~Exceptional communication

EXPERIENCE

SERVER

JAN 2022 - PRESENT / McCrays Tavern, Lawrenceville, GA

-Mentor new employees by providing guidance on proper etiquette when interacting with

customers

-Serve as a positive role model for waitstaff

-Guide guests through menu items to promote ultimate dining experience

-Demonstrate a deep knowledge of store operations, pricing and customer satisfaction

techniques

-Monitor food quality and presentation standards to maximize guest satisfaction with

food and service

SERVER

JAN 2020 - JAN 2022 / Salt Factory Pub, Roswell, GA

-Used great communication skills to reduce customer dissatisfaction

-Upsell to each guest to increase sales and price per guest check

-Assisted in training of new team members

-Demonstrated ability to interact with customers in a professional manner

-Attention to menu to help guest make an informed menu selection

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