Information Technology Project Management

Alexandre Pasquini

Orlando, Florida *****

321-***-**** *****************@*****.***

WEBSITES, PORTFOLIOS, PROFILES

• https://www.linkedin.com/in/a13x4ndr3

PROFESSIONAL SUMMARY

Dynamic and results-driven Information Technology professional with over 20 years of experience in technical, operational, and business management. Expertise in leading multidisciplinary teams, strategic planning, and implementing innovative solutions to improve operational efficiency. Advanced proficiency in agile methodologies, project management, and client relations. Passionate about leveraging technology to drive business success.

Operational management professional with strong focus on team collaboration and achieving results. Adept at process optimization, strategic planning, and resource management. Known for reliability and adaptability in dynamic environments. Skilled in leadership, performance analysis, and workflow improvement. ACCOMPLISHMENTS

• Increased company savings by 35% through corporate consensus-building and cross-functional geographical team coordination and development.

• Saved the company $800K by aggressively negotiating with suppliers.

• Promoted to Country Manager after 3 years with the company.

• Supervised team of 70 staff members.

• Resolved product issue through consumer testing.

• Increased company market share by 50% in just 10 months.

• Reduced operational expenses by 28% by streamlining branch operations. SKILLS

• Technical Skills: IT Operations, Agile

Methodologies, Project

Management, SLA Management,

Software Deployment

• Soft Skills: Leadership, Strategic

Planning, Problem-Solving,

Customer Relationship

Management, Team Coordination

• Programming Languages:

Python, C++, JavaScript, CSS

• Tools & Platforms: Microsoft

Office Suite, Google Docs,

LinkedIn, Zoom, Outlook, Arduino

IDE

• Revenue generation

• Customer service

• Operations management

• Team leadership

• Decision-making

• Staff management

• Cost control

WORK HISTORY

SERVICE / OPERATIONAL MANAGER 01/2025 – 08 /2025 Minsait - Lisbon, Portugal

• Responsible for shared departments, service desk, planning, field, logistics and technical assistance.

• Team management, recruitment and selection, management reporting analysis.

• Monitoring KPIs and SLAs, ensuring compliance with defined performance targets.

• Identifying and implementing opportunities for continuous improvement, promoting efficiency and innovation in services.

• Coordinating communication between the various teams and stakeholders, ensuring transparency and operational efficiency.

TERRITORY MANAGER 03/2023 – 12/2024

NCR Atleos - Lisbon, Portugal

• Oversee technical management and operations for banking and retail clients across Portugal.

• Ensure SLA compliance and system uptime while managing daily technical support and training.

• Serve as the primary liaison between customers and the technical development team.

• Supervise project installations, preventive and corrective maintenance, and inventory control.

COUNTRY MANAGER 01/2014 – 02/ 2023

Autocab, an Uber Company - São Paulo, Brazil

• Led the company's strategic operations, aligning business processes with technical and operational goals.

• Managed customer relationships, business development, and market expansion.

• Collaborated with clients to define project feasibility and implementation strategies.

TECHNICAL OPERATIONS MANAGER 09/2010 – 12/ 2023

Autocab, an Uber Company - São Paulo, Brazil

• Supervised taxi dispatch systems across Brazil, ensuring smooth technical operations.

• Managed customer support, software updates, and deployment of new technologies in South America.

• Oversaw service quality, client issue resolution, and process improvement initiatives.

OPERATIONAL MANAGER 03/ 2008 – 09/ 2010

Mobix Wireless Solutions - São Paulo, Brazil

• Directed customer service operations, optimizing response times and service quality.

• Ensured SLA compliance and customer satisfaction through efficient problem resolution.

• Managed regional technical teams to reduce operational costs and enhance revenue streams.

TECHNICAL SUPERVISOR OF INSTALLATION & MAINTENANCE 02/ 2007 – 02/ 2008 Mobix Wireless Solutions - São Paulo, Brazil

• Supervised technical teams and controlled service schedules for installations and maintenance.

• Provided remote and on-site support for urgent technical issues.

• Developed reports, monitored service histories, and optimized processes for improved efficiency.

EDUCATION

Atlantis University – Miami Master Science

Artificial Intelligence, Expected in July 2027

Anhanguera University - São Paulo Bachelor's Degree Information Systems, 12/2022

CERTIFICATIONS

• Certified Security Awareness Fundamentals, KnowBe4 - 60 hours

• Certified Hardware, São Paulo On line courses - 60 hours

• Certified ITIL 4.0, KaSolutions - 40 hours

• Certified COBIT 2019 Fondations, KaSolutions - 40 hours

• Certified PMBOK, KaSolutions - 20 hours

• Certified EXIN Agile Business Professional, Clarify - 20 hours

• Certified PMP, Clarify - 35 hours

LANGUAGES

• English

• Spanish

• Portuguese (Native)

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