Customer Service Data Entry

SKILLS

WORK HISTORY

ROSE M BERNARDO

** * ****** ***, ***** GEORGES, DELAWARE 19733

H: 302-***-**** C: 609-***-**** ****.***********@*****.*** Organized and efficient person for corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation that increases productivity reduces labor and maintains business integrity and quality of service. Staff training and development

Excellent customer service skills

POS systems

Basic administrative knowledge

Sales experience

Superior organization ability

Skilled problem solver

Inventory management

Bank deposit procedures

Accurate money handling

Detail-oriented

Excellent communication skills

Strong work ethic

Outstanding interpersonal skills

Strategic thinker

Technical aptitude

Computer literate

Data entry

Shipment processing

Motivated team player

Goal-oriented

Mathematical aptitude

StoreStop (BP & Valero) GPM Investments

Store Manager // Newark, DE // May 2016 to February 2018 Managed staff of 5 sales associates, 2 team leaders and 2 assistant managers in training. Hired, trained all staff on POS system and evaluated personnel in sales and marketing. Trained and developed new associates on POS system and key sales tactics. Instructed staff on appropriately handling difficult and complicated sales. Scheduled weekly staff meetings for all to attend. Responded to customer concerns with friendly and knowledgeable service. Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Planned budgets and authorized payments and merchandise returns. Reordered inventory when it dropped below predetermined levels. Conducted store inventories once weekly.

Examined merchandise to verify that it was correctly priced and displayed. Completed profit and loss performance reports.

Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Generated repeat business through exceptional customer service. Monitored security and handled incidents in a calm and professional manner. Counted cash drawers, safe and made bank deposits daily. Organized private mailbox system using mailbox manager software. EDUCATION

Reported to the district manager regarding all store and staff issues. Conducted weekly walk-throughs with the district manager to discuss interior visual displays, including store window presentation.

Helped drive sales goals and achieve monthly quotas. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Strategically scheduled team members to maintain optimal staffing levels at all times. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

ShopRite

Cash Office Supervisor // Philadelphia, PA // July 2004 to March 2006 Executed customer transactions, including deposits, withdrawals, money orders and checks. Contacted potential clients to pursue sales and gather funds. Organized, stocked and maintained the teller window area. Processed monthly Vault and ATM audits with a zero error rate. Rapidly and efficiently prepared employees cash and change orders. Sold cash loadable and gift cards and money orders. Coordinated daily cash reconciliation at a high-volume location. Collaborated with the compliance department to eliminate procedural errors and margin breaks.

Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives.

Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Restocked inventory daily and reviewed cash operation data to verify proper replenishment. Worked with the management team to implement the proper division of responsibilities. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Replenished supplies, bags and other materials at each cash wrap. Entered data promptly and efficiently with a 100% accuracy rate. Responded to all customer inquiries thoroughly and professionally. Actively pursued personal learning and development opportunities. Supported Chief Operating Officer with daily operational function. Associate of Science - Criminal Investigarions

Everest College // Tampa, FL // 2007

Graduated Summa Cum Laude.

Graduated with 3.8 GPA

Coursework in Cyber Crime, Data Analysis, Criminology, Psychology and Sociology. High School Diploma -

James Groves High School // Dover, DE // 2005

Graduated in Top 5 of Class

Received Voshburg Scholarship

Graduated with 4.0 GPA

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