Real Estate Customer Service

LEE LAMPL

CONTACT

Oklahoma City, OK *****

Mobile: 405-***-****

************@*****.***

WWW: About Me

EDUCATION

Master of Business Administration:

Marketing

Regis University

Bachelor of Science:

Communications

University of Texas

Texas Residential Real Estate

License

Champions School of Real Estate,

Dallas, TX

Designation: Luxury Residential

Sales

Champions Real Estate School,

Dallas, TX

Single Family Investment:

Acquisition & Leasing

Lifestyles Unlimited,

Irving, TX

PROFESSIONAL SUMMARY

Dynamic and persuasive real estate professional with over 15 years of expertise in sales, project management and customer service. Skilled at navigating complex transactions, implementing creative solutions, and delivering exceptional customer experiences. Recognized for anticipating customer needs identifying potential challenges, and leveraging product knowledge to create seamless transactions. Utilizes data-driven decision-making and responsive communication to proactively resolve issues before they impact timelines,budgets and sales. Consistently delights customers by creating a stress-free buyingexperience that transforms prospects into long-term clients resulting in substantial referral business.

Top-Tier service

CRM Software Proficiency

Effective problem-solver and

negotiator

Innovative marketing strategist +

digital marketing

Technical: CRM Software,

Microsoft Office Suite, Visio, Email

Software, Adobe

Excels in team collaboration

WORK HISTORY

December 2014 - November 2023

Licensed Real Estate Salesperson, Redfin/Ebby Halliday, Dallas, TX

Generated $1M in sales within first 3 months at Ebby Halliday Generated qualified leads through digital marketing campaigns customized for luxury market segments, establishing productive partnerships with mortgage lenders to identify qualified buyers Conducted comprehensive property consultations, guiding clients through the home buying process while maintaining ethical standards and transparent communication

Leveraged technology platforms including MLS databases, CRM systems

(Salesforce), and digital marketing tools to increase client acquisition and engagement metrics

Orchestrated cross-functional collaboration with financial institutions, inspection professionals, construction contractors and legal experts to overcome obstacles, resolve problems and ensure key dates and deliverables were met.

Received multiple client satisfaction and sales production awards for exceptional performance

November 2010 - November 2014

Real Estate Sales, Aquisition & Leasing, Brickbox Homes

(Owner), Dallas, TX

Developed a $700K investment portfolio from initial $85K capital through strategic acquisition management,

property rehabilitation, and tenant relationship

optimization

June 1998 - March 2009

Program Manager, U-Verse, Cingular Wireless, AT&T, Dallas, TX

Successfully delivered U-Verse, one of the largest IT integration projects post-merger.

Demonstrated exceptional self-management capabilities with strong accountability for acquisition targets and portfolio performance Executed comprehensive property evaluations for acquisition opportunities, specializing in HUD and value-add properties, building a diversified single-family rental portfolio while identifying profitable resale opportunities

Managed completed property renovation projects from structural improvements to cosmetic upgrades, delivering quality homes within budget and on time.

Led a team of 70+ employees/contractors to execute high-value projects, including the U-verse deployment. Managed budgets, project plans, and cross-functional collaboration with senior leadership. Professional Progression: Senior Project Manager, Business Analyst, Marketing Strategy Manager, Business Development Associate AFFILIATIONS

National Association of Realtors (NAR)

MetroTex (MLS)

PERSONAL TRAITS

Adaptable & solution-focused

Self-motivated achiever

Accountable & reliable

Collaborative relationship-builder

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