Customer Service Representative
Resume:
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Joelle Nau
Hollywood, FL *****
**********@*****.***
Summary
Committed Healthcare professional bringing 35 years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution.
Skills
Catheter change and preparation
Valid driver's license
Grooming and bathing assistance
Medical terminology knowledge
Quick problem solver
Reliable transportation
Calm and level-headed under duress
Charting expertise
Documentation procedures expert
HIPAA
Understands medical procedures
Understands mobility assistance needs
Compassionate client care
Case management experience
Client safety and first aid
Client documentation
Knowledge of state regulations
CHEMOTHERAPY/ PSFR 05/2001 to 10/2018
Memorial Regional Hospital - Hollywood, FL
Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Handled billing related activities focused on medical specialties.
Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Checked documentation for appropriate coding, catching errors and making revisions.
Examined claims, records and procedures to grant approval of coverage.
Created master spreadsheet to record procedures, denials and approvals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
CONTRACTING/FIELD REPRESENTATIVE 02/1995 to 02/2001
United Healthcare - Fort Lauderdale, FL
Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
Explained eligibility details and affordability options to patients with kindness and respect.
Processed benefits applications, including documents for food stamps and medical assistance.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Called applicants to set up appointments and explain benefits processes.
CASHIER 10/1997 to 01/1998
Best Buy Seasonal - Sunrise, FL
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases, supporting transactions to streamline sales process.
Assisted customers with account updates, new service additions and promotional offers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues with cash registers, card scanners and printers.
Operated cash register, collected payments and provided accurate change.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Monitored sales events, added new merchandise and rang up purchases.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Helped customers find specific products, answered questions and offered product advice.
NURSES AIDE/FRONT DESK MEDICAL RECEPTIONIST 06/1985 to 02/1995
Mary Immaculate Hospital - Queens, NY
Administered personal nursing assistance in pre- and post-operative situations.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Managed medical stock and restocked inventory to ensure optimal availability for patients.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Watched over patients to identify potential symptoms of medical conditions.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Comforted patients and provided each with reassurance and encouragement.
Charted patient blood pressures, temperatures, blood sugar levels and vitals.
Provided compassionate care and clear communication in dealing with issues of death and dying.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Stocked clinical workstations and procedure rooms with necessary supplies.
Education and Training
John Bowne High School - Flushing, NY High School Diploma
05/1978
Certifications
Certified interpreter in French and Creole.
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