Information Management Risk

Retta H. Graham-Hall

**** ******** ***., **********, ** 22312

Email: *********@*****.***

Phone: 703-***-****

Professional Summary: Over 45 years of federal and public consulting experience, with 43 years’ experience as a leader and recognized expert practitioner of Federal Records and Information Management (RIM) programs, rules, and regulations. RIM expertise extends through all levels within various Department of Defense (DoD) components; and provided advisory/consultant support across multiple federal departments (i.e., Veterans Affairs, Homeland Security, National Archives and Records Administration, and others). As an RIM Subject Matter Expert (SME), identified systemic material weaknesses negatively impacting DoD RIM program execution, raised awareness of insufficiencies and associated risks, and systematically changed RIM methodologies to ensure compliance with federal regulations and administrative policies. To achieve positive results, spearheaded the integration of performance and risk management, process reengineering, and continuous process improvement principles into RIM executions; advanced RIM curriculum development and training; and developed policies to codify improved RIM requirements and standards. participated in several industry panel discussions hosted by leading professional RIM organizations; by name request from DoD executive leadership and/or Congress Members to serve on congressional task forces, and numerous federal interagency task forces, councils, and RIM working groups. Throughout federal and private service recognized and presented numerous awards for exemplary service and professional knowledge. Successfully achieved levels of mastery across multiple professional disciplines in RIM, as well as disciplines, to include, but not limited to: program/project management, knowledge management, organizational change management, and strategic communications.

Retta’s Adult and Young Child Companion Service April 2025 - Present

Baby/Adult Companion

•Provide companion services by assisting family and neighbors with mentally challenged adult loved ones and/or two grandchildren.

•Adult companion: While family is out of house, assist mentally challenged individual with walking around house, providing conversation, reading, watching TV, assisting with other duties as requested by family.

•Young Child Companion: On a daily basis, assist parents with managing grandchildren while parents’ work. Interact with grandchildren by teaching how to prepare meals, cleanliness, table etiquette, interpersonal relationship skills, playing and exercise, reading/writing, small motor skills, talking, age-appropriate activities for two (2) and five (5) year olds. Other duties as requested.

Chenega Corporation November 2023 – April 2025

Sr. Records Program Analyst

•Contract support to the Department of Homeland Security, Cybersecurity and Infrastructure Security Agency (DHS CISA), Office of the Chief Information Officer (OCIO) Records and Information Management Office (RIMO), Records Management Program.

•Advised the Chenega engagement team on development of curriculum and training plans, quick reference guides, and visual aids for multiple training delivery methods (i.e., self-guided online, live virtual (MS Teams), in-person group and one-on-one) annual, monthly, and on-demand/as needed for DHS CISA Component Records Liaison Officer and Record Custodians (RLO’s/RC’s).

•Managed the CISA RIM mailbox. RIM mailbox receives 100-200 e-mails (weekly) asking for assistance with RIM questions from CISA RLOs/RCs/employees/NARA, etc. E-mails were either answered immediately or were referred to RIM teammate managing the task or project. Ensured all e-mails were answered ASAP.

•Collected, recorded and reported on predetermined RIM e-mail topics, to senior leadership on a weekly basis.

•Managed the CISA RIM portion of the CISA Offboarding Process via the RIM Mailbox. Advised CISA employees/contractors/interns/detailees/fellows, etc. on the RIM offboarding forms required to be completed and submitted prior to CISA RIM signing off on the CISA RIM portion of the CISA Offboarding form. Alerted CISA leadership of offboarding process issues requiring corrective process actions.

•Assisted RLO/RCs with preparing documentation for destruction of temporary paper/electronic records; or preparing/submitting permanent paper/electronic records to NARA.

•Reviewed/revised forms, presentations, directive type documents, etc. for senior leadership approval and signature.

•Collaborated with teammates and/or NARA staff to aid, direct, query or learn about various RIM issues or NARA ARCIS or other systems.

•Aided CISA divisions and program office RLO/RCs to identify records management requirements to create a sustainable records management program while promoting NARA program requirements.

•Assisted in the maintenance of the CISA RIM SharePoint centralized electronic document management system ensuring documents were available to teammates.

•Duties as assigned.

Chenega Corporation November 2018 – March 2023 Records Management SME

•Contract support to the Under Secretary of Defense (OUSD), Personnel and Readiness (P&R), Health Affairs (HA) and DHA, Records Management Office (RMO), Records Management Program.

•Advised the Chenega engagement team on development of curriculum and training plans, quick reference guides, and visual aids for multiple training delivery methods (i.e., self-guided online, live virtual (MS Teams), in-person group and one-on-one) for annual, monthly, and on-demand/as needed for DHA Component Records Liaisons (RL’s)

•Contract support to the Under Secretary of Defense (OUSD), Personnel and Readiness (P&R), Health Affairs (HA) and DHA, Records Management Office (RMO), Records Management Program.

•Served as the dedicated RM SME for DHA RMO delivering advisory support, strategic planning, curriculum development, and training delivery services to DHA Component

RL’s.

•Advised the HA, and DHA RM, Program Manages and 30 Component RM Offices on strategic program development and maturation (e.g., strategic planning, requirements development, performance indicators and goals, program objectives, process improvement, change management, training and RM Software needs)

•Advised the engagement team on the development of RM related instructional guides, operating procedures, FAQs, quick reference guides, and one-page slick sheets to

support the implementation, execution, and sustainment of the RM Program across DHA components

•Conducted targeted training program efficacy/quality assurance office visits, consisting of:

Post-RM training evaluation and performance measurement of on-the-job behaviors to identify potential improvements to training curriculum.

Knowledge assessment of targeted-highly critical subject matter

On-the-spot instruction/corrective action, provide clarification, identify potential best practices, and address any Component RL questions (as needed)

•Conducted annual RM compliance evaluations and developed resolution / mitigation strategies for identified deficiencies

Performed monthly compliance checks with components until corrective actions were completed and RM compliance was achieved (i.e., led 30 component offices through the completion and submission to RMO for approval, SF-135, “Records Transmittal and Receipt” form prior to transfer of records to a Federal Records

Center (FRC) to comply with of M-19-21 “Transition to Electronic Records Office of Management and Budget memorandum”)

•Provided RM SME support to multiple working groups, to include, but not limited to; the Health Records Working Group (HRWG) and Controlled Unclassified Information (CUI) Working Group

•Supported the Records Disposition Assessment Team (RDAT) by completing document review requests from Component RL’s to confirm record disposition guidance were followed

DoD OUSD P&R April 2005 – December 2017 Management and Program Analyst Records Management Office (GS14/8)

•Defense Human Resources Activity (DHRA), Office of the Chief Management Officer (OCMO), Office of Records Management

•Served in a dual role as the Program Manager for the Office of Records Management for DHRA HQ (’05 -’17), and OUSD P&R (’11-’17); and was recognized for exemplary service by the ‘Principal Deputy Undersecretary, Requirements and Strategic Integration Office’.

•Established the DHRA Headquarters (HQ) RM Program from inception through to a fully functioning and high-performing operation

Assessed overarching DoD and existing Departmental, and Component records management directives, instructions, memoranda, policies, objectives, business practices and processes

Evaluated records management industry best practices from leading professional organizations and recognized thought leaders [i.e., National Archives and Records Administration (NARA), General Services Administration (GSA), ISO 15489: Records

Management (plus others), Association of Records Management and

Administration (ARMA), Association of Intelligent Information Management (AIIM)]

Defined the vision, goals, objectives, operating model, policies, and standards using DoD internal and industry best practices from which to construct a RM Program befitting of DHRA HQs needs

•Drafted the DHRA HQ records life-cycle management plan based on the aforementioned activities; received full approval by the Office of Secretary of Defense (OSD), Washington Headquarters Service (WHS), Executive Services Directorate (ESD), Records Management Division

•Led a diverse team to a successful top to bottom and end to end implementation of the records life cycle management plan across DHRA HQ

Key disciplines lead to the successful RM implementation include all aspects of program/project management [i.e., performance mgmt., knowledge mgmt., risk mgmt., organizational change mgmt., stakeholder mgmt., planning and schedule mgmt., resource (personnel) mgmt., etc.], human centered organizational design, policy development, training/curriculum development and delivery methods, strategic communications, and process reengineering/continuous process improvement

Advised team and/or sought input from relevant subject matter experts to addresses foreseen and unforeseen implementation challenges (risks and issues), defined mitigation strategies, and directed the execution of appropriate actions

•Served as the Contracting Officer’s Representative (COR) to oversee the DHRA RM contracts

•Spearheaded the establishment of the DHA Forms Management Program, while simultaneously managing both the Records and Forms Management Program • Recognized SME within OUSD P&R, P&R Information Management (IM) and DHRA RM (performed similar records lifecycle management duties for all components):

•Executed DoD OUSD Records and OUSD R&R IM Program within OUSD P&R, P&R IM and DHRA offices in accordance with NARA and DoD, OUSD Records and Information Management Program guidelines.

•Assisted P&R offices on matters relating to Senior Executive Level Record requirements/retention requirement.

•Determined project requirements/implementation schedule, identified potential funding/implementation problems, took appropriate action. Analyzed the HRM EA products to ensure RM business processes were accurately depicted in the Business Enterprise Architecture (BEA).

•Designated the Action Officer and Chair/Cochair of various RM Working Groups by appointment of leadership and request of affiliated stakeholders, such as: Enterprise Content Management Working Group (ECMWG), MRWG; liaised engagements between DoD, VA, and NARA. A few accomplishments include the following:

The MRWG led to Military Service members/veterans obtaining their VA benefits expeditiously

Advised the National Guard Bureau (NGB) on requirements and best practices for maintaining its Service Treatment Records (STRs)

•Managed special projects/working groups (with stakeholders) using technical RM knowledge/experience to develop, change/implement standard RM processes/practices meeting needs/establish goals while documenting findings/recommendations.

•Designated Chair/Co-Chair of six (6) very successful RM Working Groups working collaboratively with the RMs of various DoD Military Services, Coast Guard, VA, and other Federal Agencies.

Performed collaborative/cross functional analysis of business processes relative to DoD Military Service handling of military member/beneficiary STR/NSTR policies/practices.

Accomplishments During This Period

•Researched, analyzed, and compiled the STR Accumulation Report, depicting nine (9) COAs to address accumulation of 11.9M STRs at VA. Develop viable COAs whereby VA would allow DoD access to the STRs scanned into VA’s VBMS.

•Collaborated with Military Service RM, VA, DoD Forms Manager to develop, Form DD 2963 “STR Certification Statement” cover form to be used on STRs when the Services send medical/dental records to the VA.

•Obtained DoD 5015.2 STD “Electronic Records Management Software Applications Design Criteria Standard” certification for HAIMS from JITC enabling DoD STRs for the first time in DoD history to be scanned into an electronic system and make the STRs electronically available for the VBA to use in real time environment to quickly process veteran’s benefits claims.

•Significant accomplishment supporting move to electronic records in DoD and made a major contribution to cost reduction efforts related to storage and accessibility issues of the STR.

•Recognized multiple times by VA Under Secretary for Benefits (USB) for accomplishments towards assisting Veterans while leading the Medical Records Working Group (MRWG); resulted in the development of DoDI 6040.45 “DoD Health Record LifeCycle Management” and revised records disposition schedules.

•Performed collaborative/cross functional analysis of business processes relative to DoD Military Service HRM RM policies/practices.

•Identified/resolved issues on the lifecycle management of military human resource records to ensure receipt of benefits and entitlements for veterans/beneficiaries. Resulting in development of DoDI 1336.08, “Military Human Resource Record Life Cycle Management” for the OMPF.

DoD November 1989 and November 2005 Office of Inspector General (OIG) Management and Program Analyst Records and Forms Manager; Supervisory

Office of Administration and Management (OA&M), Office of Records Management

•Program Manager, (Team Lead) Records and Forms Management; 2001 - 2005

Defense Criminal Investigative Service (DCIS)

•Manager (Supervisory), Records and Forms Management; 1989 - 2001

United States Information Agency (USIA) 1984 - 1989

Manager, Records and Forms Management

Office of Records Management

•Manager, Records and Forms Management

Security Clearance

•Secret

Education

• Associate of Arts (AA), Northern Virginia Community College, Business Management and Administration, May 1985

Training and Certification

•Action Officer Training, DHA HQ, 2019

•Insider Threat Training Certification, Leidos, 2016

•Contracting Officer’s Representative Course, Defense Acquisition University, 2014

•Lean Six Sigma Black Belt Certification, Defense Acquisition University, 2010

•Association for Intelligent Information Management (AIIM), multiple RM certifications, 2005 -2015

•Information Collection Training, DoD OSD Information Collection Officer, 2007 (multiple years)

•Records and Information Management Training, OSD WHS Training, (multiple years)

•Certified Federal Records Manager, NARA, 2005

•Privacy Act and FOIA Training, Department of Justice, (multiple trainings), 2000 - 2005

Affiliations / Professional Organizations

•Association of Records Managers and Administrators (ARMA) - Member

•The Association for Intelligent Information Management (AIIM) - Member

•National Assoc. of Gov. Archives Records Managers (NAGARA) - Member

Computer Skills

•Microsoft Office Suite

Desired Work Locations

•Full remote otherwise

•Hybrid – Remote, National Capital Region (D.C., MD, VA)

•National Capital Region (D.C., MD, VA)

REFERENCES: Available upon request

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