Customer Service Representative

Jacqueline Dandrea

***********@*****.*** Waterbury, CT, US 860-***-****

WORK HISTORY

Customer Service Representative at Trumpf, Inc.

January 2017 - June 2025 (8.5 Years)

Order entry, shipment schedules, delivery status monitor Local and international shipping and receiving Sales lead coordinator

Secretary, shipping coordinator, purchasing at Edmunds Gages, Inc. January 2002 - December 2017 (16 Years)

Note taking, and other secretarial duties International and local travel arrangements for senior leaders Purchasing requests and shipping arrangements coordinator Claims Technician at Hartford Insurance, Inc.

January 2000 - December 2002 (3 Years)

All claims received and entered into specialized computer program Coverage requirements validated Payments to all entities coordinated Payment disputes – negotiated disputes and communicated with customers to resolve payment issues Insured customers, assist agents and field representatives

Customer Service at Hartford Insurance, Inc.

January 1996 - December 2000 (5 Years)

Transcriptionist Typed recorded initial statements from phone calls (approximately 350 claims from auto and homeowners) ensured clarity and accuracy of issues with policy owner Customer Service at Sheldon Precision, Inc.

January 1993 - December 1996 (4 Years)

Orders – received and entered into program processed revisions managed all telephone and written correspondence

Customer Service at BMI, INC

January 1990 - December 1993 (4 Years)

Orders – .

received and entered customers orders .

process print revisions .

managed all telephone and written correspondence

Secretary Receptionist at James Coppetto, MD

January 1989 - December 1990 (2 Years)

Receptionist – answered the phone, greeted patients and set up appointments transcribed medical documents

Secretary receptionist at Atty Deborah Membrino,

January 1988 - December 1989 (2 Years)

Receptionist – answered the phone, greeted clients and set up appointments Secretary – managed and transcribed all legal documents managed accounts payable receivable Credit Collection Representative at G. Fox Company, Inc. January 1986 - December 1988 (3 Years)

Collections – located and contacted individuals to arrange payments provided follow -up calls Accounts Receivable Clerk at MacDermid, Inc.

January 1980 - December 1982 (3 Years)

Accounts – managed approximately 300 accounts verified account status prior to shipment processed payments

EDUCATION

Holy Cross High School -

Graduated 1980-01-01

Diploma

SKILLS

Microsoft Word, 20 years

Accounts Payable, 2 years

Accounts Receivable, 1015 years

Microsoft Outlook, To complete

Claim Processing, 5 years

Customer Service, 40 years

Communication, 4025 years

Computer Literacy, To complete

Notetaking, 5 years

Expediting, 15 years

Purchasing Process, 58 years

SAP Applications, 8 years

Scheduling, 10 years

Team-working, 35 years

Hardworking And Dedicated, 35 years

LANGUAGES

English, Native/Bilingual

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