Customer Relations Manager

Professional Summary

Roderick Taylor is an ambitious and highly personable professional with a strong foundation in customer relations, sales, and effective communication. His experience as a Customer Relations Manager honed his ability to manage client needs, ensure satisfaction, and streamline operational processes within a fast-paced environment. Further developing his interpersonal abilities, he successfully guided customers in safe boat operation and managed high-volume tasks requiring precision and teamwork. With a General Business Diploma, Roderick combines practical experience with a solid academic background. He is adept at negotiating, problem-solving, and utilizing computer software to enhance customer interactions. Committed to delivering exceptional service, Roderick is prepared to make an immediate impact in a customer relations role.

Work History

Customer Relations Manager 2019-2021 Butler Ford

●Managed customer satisfaction surveys for multiple dealerships, ensuring high service standards and addressing client feedback.

●Provided comprehensive service advising, coordinating vehicle repairs, parts orders, and facilitating sales transactions.

●Developed strong negotiation and sales skills, contributing to positive customer outcomes and revenue generation.

●Streamlined customer interactions, enhancing overall service efficiency and contributing to client retention.

Client Liaison & Boating Operations 2018-2019 Sinclair Marina

●Provided direct customer instruction on safe boat operation and proper trailering techniques, ensuring client confidence and safety.

●Demonstrated strong communication skills by clearly explaining complex procedures to diverse customers.

●Managed customer expectations and provided hands-on support, fostering positive client relationships and ensuring a smooth experience.

Education & Training

General Business Diploma May 2025 Fleming College

High School Graduate 2016 Cornerstone Christian High School