Patient Care Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Lillian E Margas, RN, LMT

516-***-**** ******@***.*** Hicksville, NY 11801 Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

• Supervision and leadership • Customer relations • Problem resolution

• Remote office availability • Team building • Health Care Advocate Staff RN

Little Sisters of the Poor, 2022 - 2025

• Participated in quality improvement initiatives to enhance patient care outcomes.

• Assisted in training and mentoring of new nursing staff members.

• Managed time efficiently while providing high-quality care for multiple patients simultaneously. Personal Shopper

Amazon / Whole Foods Market, 2020 - 2022

• Collaborated with team to complete daily tasks and enhance service delivery.

• Delivered superior customer service, answered questions, and resolved customer complaints.

• Assisted with collection, packing and loading groceries Staff RN / Case Management Home Care

Kindred @ Home, 2019 - 2020

• Collaborated with interdisciplinary healthcare teams to develop patient care plans.

• Performed wound care and dressing changes for patients with injuries or surgical sites.

• Utilized evidence-based practices in daily nursing activities to optimize clinical outcomes. Staff RN TBI Unit

Northwell Health, 2018 - 2019

• Educated patients and their families about treatment options and preventative measures.

• Collaborated with interdisciplinary healthcare teams to develop patient care plans.

• Documented patient medical histories and symptoms. Contract RN /Nassau County Medical Center

Tact Medical Staffing, 2017 - 2018

EDUCATION

Worked closely with physicians, surgeons, and nursing staff as part of unit team, Telemetry / Medical Surgical,Orthopedic, Psychiatric Units

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• Administered oral, IV, and intramuscular medications as part of patient treatments. Served as resource person for other healthcare professionals seeking advice guidance clarification regarding complex clinical issues ethical dilemmas policy interpretations.

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RN Float / Northwell Health Plainview Hospital

Bachrach Group, 2015 - 2018

• Administered oral, IV, and intramuscular medications as part of patient treatments.

• Worked closely with physicians, surgeons, and nursing staff as part of unit team. Served as resource person for other healthcare professionals seeking advice guidance clarification regarding complex clinical issues ethical dilemmas policy interpretations.

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Staff RN / Sub Acute Med- Surgical Rehab

Sunharbor Aquisition, 2014 - 2017

• Participated in quality improvement initiatives to enhance patient care outcomes.

• Provided emotional support to patients facing difficult diagnoses or treatments.

• Chart and documentation organization

BSN / Nursing and Public Health

Adelphi University, Garden City, New York, Jan 2009 AAS Nursing

Suffolk Community College, Brentwood, New York, May 2006 BS / Interdisciplinary Studies

New York Institute of Technology, Greenvale, New York, Aug 2005 AAS Science

Nassau Community College, Garden City, New York, May 2002

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