Data Entry Customer Service

PROFESSIONAL

SUMMARY

EXPERIENCE

RACHEL STOKES

■ Kansas City, MO 64133 ■ 816-***-**** ■ **********@*****.*** ■ WWW: Bold Profile ■ Dynamic Administrative Assistant with proven expertise at Axiom Construction Group in enhancing operational efficiency through meticulous data entry and exceptional customer service. Skilled in calendar management and relationship building, I streamlined office processes, boosting productivity and fostering a collaborative work environment. Dedicated team player committed to confidentiality and accuracy in all tasks. SKILLS • Customer service • Data entry

• Computer skills • Office administration

• Administrative support • Time management

• Microsoft Word • Microsoft Excel

• File organization • Customer and client relations

• Microsoft outlook • Filing

• Customer relations • Clerical support

• Scheduling • Professional communication

• Database entry • Scheduling and calendar management

• Dedicated team player • Appointment scheduling

• Verbal communication • Data organization

• Deadline oriented • Calendar management

• Invoice processing • Documentation and reporting

• Relationship building • Data collection

• Prioritization • Resourceful

• Confidential document control • Schedule management

• Attendance record management • Employee timesheet processing

• Expense reporting

ADMINISTRATIVE ASSISTANT 06/2023 to Current

Axiom Construction Group, Kansas City, MO

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

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Ensured accurate record-keeping with diligent data entry and database management for vital company information.

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Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

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Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

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Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

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Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

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Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

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Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

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Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

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Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

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Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

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Facilitated collaboration within team by organizing regular meetings and tracking project progress.

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Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

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Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

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• Maintained inventory of office supplies and placed orders. Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.

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Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

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Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.

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Monitored office supplies inventory, ensuring availability of essential items without overstocking.

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Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

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Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.

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Developed filing system for historical documents, preserving important company records and improving access to information.

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Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

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• Managed filing system, entered data and completed other clerical tasks. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

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• Assisted coworkers and staff members with special tasks on daily basis. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

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Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

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Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

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Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

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Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

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Opened and properly distributed incoming mail to promote quicker response to client inquiries.

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• Liaised between clients and vendors and maintained effective lines of communication. STYLIST 01/2009 to Current

Salon 55, Kansas City, MO

Developed strong relationships with clients, leading to increased repeat business and referrals.

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Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.

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Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.

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• Monitored current trends to understand fashions and better serve customer needs. Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

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Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.

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Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

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Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

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Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.

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Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.

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Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.

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Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

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• Scheduled customer appointments and rearranged individual time slots to meet demand.

• Trimmed, cut, and shaped hair and hairpieces based on customer preference.

• Determined appropriate hair treatments based on conditions and textures. PERSONAL CARE ASSISTANT 05/2010 to 04/2020

The Whole Person, Kansas City, MO

• Assisted clients with daily living needs to maintain self-esteem and general wellness. Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.

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Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.

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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

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Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

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• Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.

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Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.

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Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

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EDUCATION

Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.

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Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

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Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.

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Transported individuals to events and activities, medical appointments, and shopping trips.

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Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.

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Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.

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• Assisted patients with self-administered medications. Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.

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• Assisted with daily living activities, running errands, and household chores. Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.

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• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

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Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

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Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

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• Laundered items, changed sheets and made bed to keep patients' bedroom clean. High School Diploma : 05/1997

Paseo Academy - Kansas City, MO

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