Business manager

Aline Connors

Business Operations Finance Client Services Administrative Leadership

Email: *************@*******.*** Phone: 774-***-**** Nashua, NH LinkedIn: linkedin.com/in/aline-connors Professional Summary

Global finance and operations leader with 10+ years of experience driving business results across Brazil and the United States in banking, education, and service-based industries. Proven track record managing high-volume client portfolios, optimizing workflows, and improving operational performance in both domestic and international markets. Skilled at leading cross- cultural teams, implementing process improvements, and delivering measurable outcomes — including 25% account volume growth, 22% administrative efficiency gains, and 20% faster financing approvals. Fluent in English and Portuguese, with a strong ability to navigate diverse business environments and compliance frameworks. Core Competencies

• P&L Awareness & Budget Management

• Strategic Planning & Execution

• Process Improvement & Workflow Optimization

• Client Relationship & Account Management

• Billing, Invoicing & Payment Processing

• Vendor Negotiation & Contract Management

• Cross-Functional Team Leadership

• ERP/CRM (QuickBooks, CRM Tools)

• Compliance & Regulatory Reporting

Professional Experience

Business Manager – Education Department

YMCA of Greater Nashua Nashua, NH (USA) Aug 2023 – Present

• Manage over 900 active family accounts, maintaining billing accuracy and payment processing with an error rate under 2%.

• Administer departmental budgets, track spending, and support purchasing and vendor transactions.

• Implemented workflow adjustments that increased administrative efficiency by 22%.

• Ensure compliance with DCYF and other regulatory agencies for financial assistance programs. General Manager

PNS Cleaning Services Massachusetts (USA) Sep 2019 – Aug 2023

• Oversaw all operational, financial, and administrative functions for a family-owned cleaning business.

• Managed hiring, scheduling, training, payroll, and bookkeeping activities.

• Increased service delivery punctuality by 30% and improved client satisfaction by 25% through quality control systems.

• Ensured operational consistency across healthcare client sites. Relationship Manager – Dealership Division (Remote) BV Bank São Paulo, Brazil Jan 2015 – Apr 2018

• Managed a portfolio of over 60 dealerships, providing tailored financing and banking solutions remotely.

• Facilitated loan disbursements directly into dealer accounts, meeting 100% of deadlines and compliance requirements.

• Strengthened partnerships to expand the approved supplier network, increasing monthly account volume by 25%.

Relationship Manager – Dealership Division (Remote) Safra Bank São Paulo, Brazil Nov 2011 – Jul 2014

• Delivered comprehensive financial services, including credit, insurance, and investment products remotely.

• Specialized in managing dealership accounts, boosting financial product sales by 18%.

• Maintained client retention rates above 95% through consistent service excellence. Finance Manager

Itavema Group São Paulo, Brazil Jun 2010 – Aug 2011

• Directed credit documentation and financial reporting for a large automotive dealership network.

• Reduced financing approval time by 20% through streamlined processes with banking institutions.

• Produced strategic sales and financial reports that improved decision-making efficiency by 15%.

Education

UNINTER University – Brazil Expected 2027

Bachelor of Science in Accounting (In Progress)

Relevant Coursework: Commercial Accounting, Financial Math, Tax & Labor Law, Business Communication, Systems & Data Processing.

USCS – University of São Caetano do Sul, Brazil 2012 Bachelor of Laws (LL.B.)

Technical Skills

CRM Tools Microsoft Office Suite QuickBooks

Languages

English & Portuguese (Bilingual) Intermediate Spanish

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