Customer Service Representative

Skills

Work History

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

• Call center operations

• Quality assurance optimization

• Proficiency in Microsoft software

• Customer relations

• Inbound and Outbound Calling

• Database entry

• Typing speed of 40 WPM

• Providing customer support

2020-08 - Current Household Manger

Self - Employed

• Managed scheduling, budgeting, and logistics for a household . Coordinated multiple concurrent responsibilities including child care, education, and household operations.

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• Developed strong organizational, communication, and time management skills. Oversaw long-term projects such as home improvement, family relocation, or event planning.

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2017-01 - 2020-07 Remote Customer Care Representative Dental Lab

• Assisted call-in customers with questions and orders.

• Managed high call volume with exceptional professionalism and efficiency. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Leeann Garza

CUSTOMER EXPERIENCE • CUSTOMER SERVICE • ADVOCATE

Address Buckeye, AZ 85326

Phone 414-***-****

E-mail ******.*****@*****.***

Education

Attributes

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

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2010-11 - 2016-02 Dispatcher

Sky Harbor Airport

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

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Maintained updated and detailed records of calls in physical and electronic database.

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Tracked delivery progress to identify possible delays and provide real-time updates to customers.

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Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

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2007-04 - 2010-11 Customer Service Representative

Dental Associate

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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High School Diploma

Skilled in client experience management, customer satisfaction surveys, and problem-solving.

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Entrepreneurial spirit, always seeking new opportunities and challenges to tackle.

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Comfortable, focused, and organized in fast-paced, high-output environments. Strong communication, analytical, and marketing skills, with the ability to work in various platforms/systems.

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