Loan Processor Customer Service
Resume:
Tabitha McIntosh
Paris, KY *****
****************@*****.***
Professional Summary
Knowledgeable loan processor bringing 10 years of experience in banking/ financial positions. Highly skilled with working with others of all backgrounds. Adept at building loyalty and trust between bank and customer. Skilled loan specialist with background in accessing credit history data and finding appropriate solutions perfect for customer needs. Eager for a new position where loan evaluation background can be best utilized. Highly motivated employee willing to take on new challenges.Strong work ethic, adaptability and exceptional interpersonal skills Proficient at working eectively unsupervised and quickly mastering new skills. Willing to relocate: Anywhere
Work Experience
Branch Administrator
Cetera 3-Lexington, KY
April 2024 to Present
Assist Advisors and Manager with projects.
Excel spreadsheets
Helping to plan Advisor/Client and team events.
Assigning accounts
Store Specialist
Spectrum-Lexington-Fayette, KY
November 2023 to Present
Loan Processor
Citizens Bank & Trust Co-Jackson, KY
August 2006 to July 2016
● Calculated income, assets and liabilities to meet lender requirements.
● Supported loan ociants and underwriting teams by ensuring timely and judicious and accurate loan processing.
● Reviewed and verified borrower’s income, income, credit reports and property appraisals to prepare documents for underwriting.
● Maintained fast-past schedule by consistently providing satisfactory approval application turnaround time.
● Reviewed initial client documentation to structure and submit loan packages.
● Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
● Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
● Managed conditions sent from underwriting departments.
● Created and completed loan submission packages.
● Evaluated financial statements and contacted institutions and customers to verify details.
● Maintained complete confidentiality of submitted information according to release guidelines.
● Discussed loan needs and financial history with clients and conveyed information regarding the loan process.
● Filed complete packages eciently.
● Structured loan packages, credit reports, income and asset reports.
● Completed closing process by collaborating with attorneys, title companies, and government clerks.
● Organized loan files, updated databases, prepared general correspondence with stakeholders.
● Interviewed applicants to identify loan needs and evaluate eligibility for loans and mortgages.
● Updated client account information and records in the company database.
● Reviewed loan agreements to verify completeness and accuracy according to the applicable policies.
● Collaborated with the company team to expedite loan approval processes.
● Closed loans with clients and explained the terms and agreements.
● Identified valuable solutions for customers with credit problems.
● Developed and recommended personal or commercial loan packages for clients.
● Delivered a high level of customer service to patrons using active listening skills and engagement skills.
● Helped customers find specific products that would best meet their banking needs.
● Completed daily recovery task to keep areas clean and neat for maximum productivity.
● Worked closely with front end sta to assist customers. Cashier/Stockman
Family Dollar-Jackson, KY
June 2006 to July 2006
● Operated cash registers POS system to receive payment by cash, check and credit card and provided change.
● Answered customers' questions and provided store information.
● Delivered a high level of customer service to patrons.
● Assisted customers finding specific products and provided product advice.
● Processed sales transactions quickly to avoid long customer wait times.
● Preserved appearance of the store by replenishing and arranging displays on merchandise racks/ shelves.
● Discounted purchases by scanning and redeeming coupons. Library Student Assistant
Breathitt County Public Library-Jackson, KY
● Worked through the summer with assistance from the local school system.
● Helped patrons find specific materials, access library technology and learn borrowing policies.
● Contributed to library event set up, interaction and clean up.
● Served patrons with friendly and professional manner during check-out/check-in transactions.
● Demonstrated professionalism and integrity in interactions with co-workers, management and patrons.
● Used web-based applications and industry specific software to locate catalog information.
● Participated in periodic inventories of library collections.
● Sorted books and publications and other items according to library procedures.
● Answered routine inquiries and referred patrons to librarians. Education
High School Diploma
Breathitt County High School
2005
Essentials of Banking in Science and business
Hazard Community and Technical College-Hazard, KY
Skills
• Balance sheet reconciliation
• Accounting
• Quality assurance
• Lending
• Cashiering
• Databases
• Business Analysis
• Organizational skills
• Loan Origination
• Auditing
• Portfolio Management
• Portfolio management
• Customer service
• Financial planning
• Research
• Cataloging
• Microsoft SharePoint
• Library services
• Underwriting
• Negotiation
• Accounts payable
• Computer skills
• Windows
• Analysis skills
• General ledger accounting
• Credit Reports Document Management
File Management Attention to Detail
Loan Servicing Dedicated Work Ethic
Mortgage Loan Software Loan File Review
Title Research Customer Relations
Regulatory Compliance Problem Solving
Financial Data Analysis Loan Processing Coordination Complex Mathematics income Evaluation
Teamwork and Collaboration Application Review
Customer Service Ethical & Professional
• General ledger reconciliation
• Event Planning
• Loan officer experience
• Document management
• Banking
• Sales
• Accounts receivable
• Integrated library system
• Loan processing
• Escrow
• Loan Officer Experience
• Management
• Communication skills
• Cash handling
• Financial Services
• POS
• Microsoft Office
• Credit analysis
• Retail sales
• Cold calling
• Financial services
• Cash register
• Microsoft Excel
• Microsoft Outlook
• Data analysis skills
• Loan origination
• Quality Assurance
• Business Development
• Tax Experience
Certifications and Licenses
Driver's License
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