Data Entry Customer Service
Resume:
F
Michelle
Fridley
michelleb****@yahoo.c
om
SUMMARY
Well-rounded yet effective Management Assistant trained to handle issues and remain level- headed. Offering over 13 years of expertise overseeing organizations in the construction and sales . An enthusiastic personality with skills in customer service. Always on time, happy to be at work and love dealing with the public
SKILLS
Team management
Maintaining files
Numeracy skills
Compiling data
Computer competency
Excel proficiency
Data entry
Tracking leave
Producing reports
Excellent communicator
Reliable and trustworthy
Communication
EXPERIENCE
Construction Administration
Seabrook, TX
McDermott/ Jan 2020 to Current
Kept accurate minutes of all construction meetings. Answered questions and fulfilled requests with friendly and knowledgeable service. Proofread documents carefully to check accuracy and completeness of all paperwork. Collected, evaluated and stored documents securely in permanent records. Entered and verified timekeeping data with consistent reviewed, corrections and deletions. Coordinated with HR teams to track and report on attendance. Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Identified, researched and resolved issues with hours worked. Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes. Created agendas, meeting notes and other documents to enhance collaborative process. Supported office clerical functions using word processing and other software, email and office machines.
Implemented practical file system, promoting smooth data gathering and presentation creation.
Pulled and organized requested documentation.
Assistant Store Manager
Leesville, LA
Dollar General/ Oct 2015 to Dec 2019
Leveraged ERP software to coordinate and enhance inventory delivery. Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Minimized waste by employing specific expense-tracking and cost-control strategies. Field Clerk/Onboarding Specialist
Bismarck, ND
Bilfinger Westcon/ Dec 2016 to Aug 2019
Developed and maintained training materials and benefits packets for new hires. Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
Created, organized and maintained employee personnel files to keep sensitive data secure. Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol. Coordinated training schedules and filed crucial administrative paperwork. Verified and logged deadlines in response to daily inquiries and requests. Reviewed and updated account information in company computer system. Obtained scanned records and uploaded into company databases. Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Prepared payroll documentation by entering data into cumulative payroll document. Kitchen Manager
Simpson, LA
Buds Grocery/ Jun 2007 to May 2011
Trained employees on cooking techniques, safety standards and performance strategies. Oversaw meal preparation and monitored food handling to encourage safety. Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Received, organized and rotated paper goods and food ingredients. Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation. Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Controlled portion sizes and garnishing for optimal cost controls. Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
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