Front Desk Administrative Assistant
Resume:
Chanelle Searles
Aurora, CO *****
********.*******@*****.***
Organized Coordinator with foundation in records management. Experienced in billing and collection procedures and medical terminology knowledge. Insurance Specialist with five years providing administrative and patient support in medical office settings. Advanced knowledge of private insurance processes and codes.
Patient-focused Medical Administrative Assistant with more than five years' experience working in a busy medical office serving diverse populations. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.
Work Experience
Front Desk Associate
Linda Huang, MD
July 2022 to June 2024
Taking inbound and outbound calls.
Checking in and out patients.
Taking befire and after pictures for procedures and surgeries.
Accepting payments.
Setting up new EMR systems
Filing all paper charts.
Giving estimates for patients
Customer Service Representative
Anthem BCBS-Denver, CO
December 2020 to 2022
Taking inbound and outbound calls.
Verifying insurance
Managing claims
Submitting authorizations
Front Desk Lead
Cherry Creek Oral Surgery- Denver,CO
August 2020 to December 2020
Checking in and out patients
Collecting copayments
Verifying insurance
Taking in bound and outbound calls
Front Desk Supervisor
Cutarelli Vision - Denver, CO
August 2019 to January 2020
•Trained new employees on front desk procedures and protocols
•Provided HIPPA taring
•Made weekly schedules for the staff.
•Made templates for EMR system.
•Answered incoming calls
•Checked in and out patients
•Provided insurance information
•Collected payments
•Balanced Day sheet Daily.
Patient Affairs Coordinator
GITES Division
October 2017 to August 2019
Coordinators to Dr. Robert McIntyre (General Surgery)and Dr. Michelle Cowan (Colorectal Surgery)
Scheduling initial consultations
Obtaining records (i.e.- outside medical records, labs, images, additional testing)
Creating referrals as well as calling new referrals.
Taking all inbound calls.
Creating surgery cases.
Working closing with the clinic staff (i.e.- nurses, medical assistance, as well as the doctor's)
Injections Coordinator
December 2012 to October 2017
Omni Eye Specialist - 55 Madison St
Demonstrated ability to lead and motivate outstanding healthcare teams. Lead clinical team in delivering care services that promoted optimal resident health. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Closely collaborated with management team to make necessary improvements and satisfy resident needs. Professionally and courteously verified appointment times with patients. Verified patients' eligibility and claims status with insurance agencies. Precisely evaluated and verified benefits and eligibility.
Administration Rep
Community College of Denver - Denver, CO
August 2010 to August 2012
Worked directly with [departments, clients, management] to achieve consistent enrollment. Analyzed departmental documents for appropriate distribution and filing. Obtained documents, clearances, certificates and approvals from local, state and federal agencies
Education
Associate of Applied Science in Social Work
Community College of Denver - Denver, CO
2020 to 2022
High School Diploma
Hinkley High School 2006
Skills
•FILING (2 years)
•BILLING
•COLLECTION
•FAXING
•OFFICE SUPPORT
•Patient Care
•Front Desk
•Front Office
•Epic
•Microsoft Excel
•Microsoft Word
•Organizational Skills
•Outlook
•Receptionist
•Scheduling
•Data Entry
•CPT Coding
•EMR Systems
•Experience Administering Injections
•ICD-10
•Medical Billing
•Medical Coding
•Medical Collection
•Medical Records
Additional Information
Skills
•ICD-10 (International Classification of Disease Systems)
•Medical terminology
•Billing and collection procedures
•Outpatient surgery coding specialist
•Patient referrals
•Understands anesthesia coding
•Familiar with commercial and private insurance carriers
•Insurance and collections procedures
•Understands insurance benefits
•Composed and professional demeanor
•Office management professional
•Excellent problem solver
•Resourceful and reliable worker
•Close attention to detail
•Office support (phones, faxing, filing) Excellent verbal communication
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