Loan Officer Customer Service

Location:

Posted:

August 14, 2025

Kitty Cole

Lion, 6X 30088 saeyole2005@¢maom

PROFESSIONAL PROFILE

+ excellent oral written communication sls

+ Abily to work from home efficiently

+ Strong analytial and practical ables used for problem solving

EXPERIENCE

Independent Agent -KCEnterprise Stonecrest,Ga

8/2019 Present

Insurance Agent

Products included Life Insurance, He

ih Insurance and Medicare Advantage

Remote Customer Service Representative

Assist customers wit placing and locating orders.

Merchandiser—Frito Lay Decatur, GA

07/5/2019 07/01/2020

Stock shelves and setup floor displaysin major retail chain,

Loan Processor- Loan Officer ~ Primary Residential Mortgage Group

4/2019. 12/2020

Set lean fies up to push over to Underwriter. File set up includes ordering Appraisals, Title information, FHA Case Numbers and

Homeowners insurance, Assist Loan Officer with collecting documents from Borzowers,

Mortgage Consultant -New American Funding Kennesaw, GA

08/2018 v0 04/2013

Loan Originator FHA, Conventional, VA USDA, Jumbo. Complete loan applications, collect condtions, submit loans to processing,

follow-up calls on leads, send out pre-approval leters and thank you cards, quote rates, lock loans, calculate Income, read credit

reports, ditect communication with clients, Realtor, and Closing Attorney.

Licensed Loan Offer Assistant - Freedom Mortgage ~CMG Financial atlanta,

08/2016 1008/2018

Complete loan applications, collect conditions, submit loans to processing, followup calls on leads, send out pre-approval letters and

‘thank you cards, quote rats, lock loans calculate Income, read credit reports, dtect communication wth liens, Realtor, and Closing

Attorney. Capable of performing all the duties of a Loan Officer

Mortgage Consultant - Wells Fargo Home Mortgage

08/2015 to 08/2016

Loan Originator for refinance ané purchase

Conducted interviews to ee what financial situation would be mast beneficial to cle

Networking and building relationships to bullé book of business in a fast paced industry Built o referrals

nsactions

Education: Indiana University, B.S. Business Administration and Management

Georgia Insurance License, 2995813 Agent ~ Accident and Sickness, Agent Life