Customer Service Assistant Manager
Resume:
Zander Paananen
Saint Paul, MN *****
************@******.***
Professional Summary
Enthusiastic and reliable college student with strong organizational and interpersonal skills gained from retail management and customer service roles. Proven ability to multitask in fast-paced environments, manage teams, and handle confidential information. Eager to advance my career in business by providing efficient administrative assistance, scheduling, and proactive problem-solving to drive business success. Work Experience
Assistant Manager
FroYo Factory-Woodbury, MN
February 2024 to July 2025
• Supported the company’s rebranding after acquisition by a larger chain, coordinating updates to marketing materials, staff training on new standards, and customer communications to ensure a seamless transition—skills directly applicable to Quality Exteriors’ rebranding initiatives.
• Led a team of 5-7 employees during peak hours, coordinating schedules, training new hires, and resolving conflicts to ensure smooth operations and high customer satisfaction.
• Managed inventory and supply orders, reducing waste by through tracking and forecasting, demonstrating strong organizational skills applicable to executive task management.
• Handled customer inquiries and complaints with diplomacy and efficiency, maintaining a positive store environment and building loyalty—skills transferable to managing executive communications and stakeholder relations.
• Oversaw daily opening/closing procedures, including cash reconciliation and report generation, honing attention to detail and reliability in high-responsibility tasks. Education
High School Diploma
Park High School-Cottage Grove, MN
October 2021 to May 2025
• Relevant Coursework: Small Business Management, Communications, and Computer Applications
• GPA of 3.8
• Head of Student Council
• National Honors Society Member
Skills
• Time management
• Communication skills
• Microsoft Office
• Organizational management (2 years)
• Adaptability
Certifications and Licenses
Driver's License
Additional Information
Volunteers with Non-Profits: The Arc, FMSC, and Habitats for Humanity
Contact this candidate