Customer Service Specialist
Resume:
KIMBERLY EUBANKS
AH CUSTOMER SERVICE SPECIALIST
CONTACT
PROFILE
****************@*****.***
www.linkedin.com/in/kimberly-eubanks-6ab337112
Results-drive Customer Service Representative with 15 years of experience delivering exceptional support to customers and 2 years AH
Customer Service across diverse industries. Proven track record of resolving inquiries, maintaining high customer satisfaction, and exceeding performance targets. Skilled in effective communication, problem-solving, and utilizing remote tools to deliver top-notch service. Adept at multitasking and collaborating within virtual teams to achieve organizational goals.
SKILLS
EXPERIENCE
Excellent written and verbal communication
Customer-focused problem-solving
Remote communication tools (email, chat, phone)
Technical troubleshooting and issue resolution
Time management and multitasking
Team collaboration and cross-functional coordination
Emergency response planning
Access Control
Personnel Management
Budgeting and Financial Management
Risk Management and Mitigation
Startek
AH Customer Service Specialist
2023- Present
Provided exceptional customer support for a range of products, addressing inquiries, processing orders, and assisting with returns.
Implemented efficient documentation practices, resulting in a 60% increase in issue resolution speed.
Assisted customers in person and over the phone, handling inquiries, troubleshooting issues, and processing transactions.
Demonstrated strong problem-solving skills by resolving complex customer concerns, resulting in a 25% decrease in unresolved cases.
Collaborated with colleagues to streamline processes, contributing to a 100% improvement in overall team efficiency.
Kim’s Unarmed Services and Events
Family Business/ Owner
2023- Present
Skilled in risk assessment, emergency response and access control
Vigilant and professional unarmed security owner with 3 years of experience in retail and security.
Adapt at monitoring surveillance systems, deterring theft at events and gatherings and ensuring a safe environment for employees and customers
Family Dollar Stores
Store Manager
2015- 2023
Interviewing and recruiting staff
Planning events and promotions for the store
Organizing staff and training and development
Overseeing stock control and receiving orders
Analyzing sales and forecasting sales volumes to maximize profits
Hibernia National Bank
Customer Service Representative
2005- 2015
Inbound Customer Service Representative responding to calls, emails, messages and any other means of communication from customers to help meet the needs of the customer
Handling transfers of monies
Assisting with online accounts
Accepting deposits
Answering banking or financial-related questions
EDUCATION
Everest University
2017
Assoicates of Business Administration Management and Communications
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