It Support User

Gerard Garcia

***** ******* ***

Van Nuys, CA ***06

818-***-****

************@*****.***

Professional Summary

A Certified professional with over 10+ years of extensive experience in desktop administration, computer networking, analysis, user support and troubleshooting. Accomplished Computer Technician with an increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance and strong operational skills to your company. Bilingual in Spanish Qualifications

A+,Windows XP thru 11, SQL 2000+ Enterprise, Studio Mgr, MS Azure, XML, Issue Track ticketing, Ubuntu Linux, HTML, VBasic, LogMeIn, Remote Desktop, FTP, Active Directory, JSON, VMWare, Office 365, VoIP, CRM, Networking, Windows Server 2012, G Suites apps, Acronis, Mac and Windows imaging, Sophos and Vipre antivirus, Multimedia formatting compression audio video, KVM, A.I apps ChatGPT, Speechify (video & language translation) Stay Healthy Inc. - 12/01/2019 – 11/13/2024

IT Support and Media & Sound coordinator/ design composition. Support for hardware / software apps and setting up workstations in the office (mainly monitors and graphic cards). Use A.I applications for creating multiple language options video. Creative design for Augmented Reality applications. Sound coordination design and composition. Edit sound / music into existing video and animation applications, ChatGPT Prompt engineering, A.I apps, Speechify (video & language translation) Deluxe Media- Burbank CA. April 2019 -December 2019 Production IT,Technical Consultant, IT Support Engineer, Server room support, Fiber cable & equipment mgmt Technical Support. Documentation and decommissioning, Inventory of E-Waste Regal Medical Group – Northridge CA . July 2018 - November 2019 Windows 10 deployment, Imaging workstations, disconnect reconnect, Networking, Phone and email support, Troubleshooting issues, Break/fix, Anti-virus setup, compliance testing Advanced Publishing Technology - Burbank CA. Aug. 2004 - 2017 Help desk Support Service Implementation. Responsible for keeping the office server and office connectivity including diagnose & troubleshoot VOIP. Diagnose system hardware /software issues. Technical helpdesk, phone, email and IM, desktop support, troubleshoot break/fix and resolve issues with laptops / desktops running windows. SQL Database maintenance, XML, HTML exports, install and implement software packages, Networking, Basic scripting, Customer expectation and support, Analyze customer environments & systems, VoIP

Education

AWS Cloud Practitioner CLF-CO2 (Online Studies)

Google Data analytics certificate (Online Studies) Network Implementation & Cloud computing (Online Studies) Computer Learning Center Programming (Los Angeles CA) North Harris County College Computer Science (Houston TX) Klein High School graduate (Houston TX)