Customer Service Office Manager

MICHELLE TARPLEY

724-***-**** ***********@*****.*** Florence, SC 29501

PROFESSIONAL SUMMARY

Motivated professional with strong communication and problem-solving skills, adept at streamlining processes and ensuring compliance with industry regulations. Experienced in customer service, financial management, and implementing efficient scheduling systems to improve operational performance. Seeking to leverage organizational abilities, adaptability, and knowledge of medical terminology to contribute effectively as a Medical Office Manager. Skilled in managing staff, coordinating patient appointments, maintaining accurate records, and providing administrative, financial, and customer service support. Demonstrated ability to implement effective office systems and procedures, with a commitment to providing excellent customer service. SKILLS

Bank Auditing Cross-selling techniques Time management Medical terminology Professional telephone etiquette HIPAA regulations Patient needs assessment Billing processes EXPERIENCE

MEDICAL OFFICE MANAGER, Uniontown, PA

Tarpley Foot & Ankle Center, LLC, June 2022-Present Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

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Maintain up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.

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• Investigate and resolve customer inquiries and complaints quickly.

• Deliver prompt service to prioritize customer needs.

• Leverage patient feedback and perform continuous process improvements to streamline day-to-day business.

• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

• Oversaw accounting, budgeting, and financial reporting.

• Enhanced patient satisfaction by implementing streamlined appointment scheduling system.

• Completed bi-weekly payroll for 10 employees.

SHAREHOLDER ENGAGEMENT SPECIALIST, New York, NY

Innissfree, March 2019-November 2024

• Collaborated with cross-functional teams to develop strategies for boosting engagement levels.

• Ensured compliance with industry regulations while dealing with customers.

• Resolved complex issues raised by customers in timely manner.

• Provided exceptional client support to ensure high-quality customer experience. BRANCH SALES SERVICE REPRESENTATIVE, Pittsburgh, PA PNC Financial Services, January 2015-November 2018

• Resolved client issues promptly while maintaining professionalism and empathy in all interactions.

• Extensive knowledge of business laws, rules and regulations regarding opening/closing accounts.

• Advised customers on loans & investments.

• Delivered a full PNC conversation with every customer to identify appropriate PNC solutions. EDUCATION

BACHELOR OF SCIENCE IN FINANCE

Pennsylvania State University

WEBSITE, PORTFOLIO AND PROFILES

WWW: Bold Profile

REFERENCES

References available upon request

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