Database Administrator Medical Field

Sandra Stewart

Visionary Database Administrator Dedicated to Maximizing

the Bottom-Line and Delivering Service Excellence

Collierville, TN 38017 ? 901-***-**** ? **********@***.***

CRM Database Administration / Configuration ? Strategic Analysis / Planning ?

Data-Driven Marketing ? Multi-Process Optimization ? Asset Management

Technical Project Management ? Resource Allocation / Best Practices

Management Consulting ? Relationship Building

Highly Accomplished Leader who drives dynamic CRM database initiatives to deliver results that align with a company’s mission, vision, and values, and who strategizes with management teams to increase a client base and achieve competitive market leverage. Influential Change Agent who offers knowledge of groundbreaking trends to collectively improve a company’s bottom line through data-driven marketing, critical issues resolution, and impactful strategies.

Ambitious Self-Starter who leads from the front to gain buy-in among multidisciplinary teams, and who facilitates the delivery of first-rate customer experiences to yield high-performance outcomes by translating complex topics into clear, understandable information. Engaging Communicator who builds alliances among decision-makers, and who sees the “big picture” while thriving in quickly evolving scenarios – always willing to “go the extra mile” to surpass the status quo.

Professional Synopsis

Aramark @ St. Jude Research Hospital (2015 – 2023)

Facility System / Program Administrator

Capitalize on the opportunity to research and implement a Data System to lead a forward-thinking Capital Asset, Preventive Work Order System. Created a Technical Roadmap enabling Facility & Maintenance Operations a smooth transition for updating the Maintenance and Asset System needed to maintain St. Jude’s growth process and level of service companies strive to achieve.

Implemented a work-order application for Tablets enabling Technicians to maintain the Facility Equipment with Preventive Maintenance work orders.

Led decision-making asset program ranging from 5 million to 6 million square feet and include campus-wide out-patient clinics, apartments and family-housing areas, pharmaceutical manufacturing, and Research Departments.

Configure and administer CRM database, including new account set-up and configuration for both Facility and EVS Programs. Handle data stewardship, including cleansing current data and checking for accuracy and duplications.

Seamlessly roll out CMMS data management software to administrative and management personnel with enhanced reporting capabilities for asset, building, and work order, as well as enabling real-time communications across the 5-acre campus.

Provide troubleshooting support for assigned databases, including actively responding to database and user problems. Propose key updates to database configurations in collaboration with application developers to maximize performance.

Uphold a customer satisfaction level of 92% while servicing 3,000+ employees, patients, and families.

Successfully configured the departmental SharePoint site with ongoing maintenance and end-user support.

Reduced turnaround and / or completion time by 23% by implementing the iPad mobile work-order system and rolled-out to 100+ skilled employees who previously manually input 1,500-1,800 work orders.

Successfully produced a user-friendly how-to guide supporting novice and experienced technicians in thriving in a technology-driven environment.

Baker Donelson Bearman Caldwell & Berkowitz, PC (2009 – 2014)

Marketing / CRM Database Administrator

Maximized bottom-line results for this large-scale U.S. law firm representing 30 practice areas with 21 offices nationally and internationally. Provided guidance on automated follow-up and networking for attorneys and administrative staff.

Boosted web ranking 13% and direct site hits 16% by employing search engine optimization methods.

Increased client base 5% after the dynamic development of CRM, LinkedIn, and social media strategies.

Improved Southeastern brand awareness 11% by implementing eMarketing campaigns with ExactTarget.

American Home Shield (2007 – 2008)

Salesforce CRM Automation Specialist

Played a vital role in administering home service contracts on major home systems and appliances. Produced videos and hand-out guides in training media (i.e. online videos, webinars and customized web pages) to align with key goals.

Increased sales performance to exceed established targets by 11%.

Developed strategic relationships between sales operations and field sales teams.

Enhanced CRM system use by 13% in 15 months by producing dynamic training media and videos.

Education, Professional Development & Technical Summary

Associate Degree in Business Administration and Computer Science Shelby State Community College

System Administration Technical Certificates ?

Salesforce CRM ? LexisNexis Legal CRM ? Tableau

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