Front Desk Medical Receptionist
Resume:
MEDICAL SECRETARY
RESUME
ALEXIS K. YON 814-***-****
Raleigh, NC 27610
P
E ***********@*****.***
A
WORK EXPERIENCE
Raleigh, NC
American Family Urgent Care
Medical Receptionist/ Partial Team Management
Additional Responsibilities Beyond Job Title: Office Management and Team Trainer: Greeted patients professionally and provided a warm, welcoming environment in a fast-paced medical office.
Managed front desk operations, including answering multi-line phone systems, scheduling appointments, and verifying insurance.
Collected patient information, updated electronic medical records (EMR), and ensured compliance with HIPAA regulations.
Handled patient check-in and check-out procedures, including copay collection and billing support. Coordinated communication between patients, medical staff, and external providers to ensure smooth clinic operations.
Resolved scheduling conflicts and responded promptly to patient inquiries or concerns. Maintained organized filing systems and ensured timely processing of medical documents and referrals.
Partial Team Management:
Served as the first point of contact for patients, ensuring a professional and friendly environment in a high-volume medical office.
Managed front desk operations including patient check-in/out, appointment scheduling, multi- line phone handling, and insurance verification.
Maintained and updated electronic medical records (EMR) in compliance with HIPAA and clinic policies.
Processed payments, issued refunds, and supported billing through claim denial follow-up and resolution.
Ordered office and medical supplies, monitored inventory, and ensured timely replenishment of necessary items.
Coordinated staff scheduling to ensure adequate coverage and efficient workflow across front and back office operations.
Assisted with new staff onboarding and training to uphold consistent service standards. Managed staff uniform orders and distribution.
Resolved patient issues and concerns professionally, escalating as needed to maintain patient satisfaction and clinic reputation.
Collaborated with clinical and administrative teams to streamline operations and improve patient experience.
Detail-oriented and compassionate professional seeking a position as a Medical Front Office Assistant where I can utilize my administrative skills, knowledge of medical terminology, and commitment to patient care to support efficient office operations and provide excellent service to patients and healthcare staff. CAREER OBJECTIVE
Altoona & State College, PA
2022
MedExpress
Medical Receptionist
Managed front desk operations across multi-location medical clinics, ensuring smooth day-to-day workflow and consistent service delivery.
Opened and closed office locations, including securing patient records, balancing daily logs, and preparing workstations.
Warmly welcomed patients, answered multi-line phone systems, and scheduled appointments across multiple providers and locations.
Collected and verified patient information, including insurance details, personal identification, and medical history updates.
Prepared, filed, and maintained patient charts both electronically and in paper format, ensuring accuracy and confidentiality.
Verified insurance eligibility and benefits prior to appointments; communicated coverage and copay details to patients.
Discharged patients and coordinated follow-up visits or referrals as needed. Ensured strict adherence to HIPAA regulations and clinic privacy policies when handling all patient data and communications.
Johnstown, PA
2020
Walmart Supercenter
Online Grocery Pickup (OGP) Associate
Accurately picked, packed, and staged online grocery orders to meet tight deadlines and ensure customer satisfaction.
Provided prompt and friendly service while delivering orders to customers’ vehicles, adhering to safety and quality standards.
Managed inventory and ensured product freshness by rotating stock and reporting shortages or damaged goods.
Maintained cleanliness and organization of staging areas, freezers, and storage locations. Operated handheld devices and apps to process orders, update inventory, and track fulfillment metrics.
Communicated with team members and management to resolve item substitutions, product availability issues, and customer concerns.
Followed company procedures for food safety, sanitation, and temperature control. Assisted with training new associates on order picking, staging, and customer service best practices.
Altoona, PA
2020
UPMC Healthcare
Medical Coding Specialist
Accurately assigned CPT, ICD-10-CM, and HCPCS codes to medical diagnoses, procedures, and services using provider documentation.
Reviewed patient charts and clinical notes to ensure proper coding and compliance with payer requirements and federal regulations.
Collaborated with physicians, billers, and administrative staff to resolve documentation discrepancies and reduce claim denials.
Ensured timely and accurate submission of coded data for billing and reimbursement through electronic health record (EHR) systems.
Followed HIPAA guidelines to maintain patient confidentiality and secure handling of health information.
Stayed current on changes in coding guidelines, payer policies, and compliance regulations (e.g., CMS, Medicare/Medicaid).
Assisted in audit preparation and participated in internal quality assurance reviews to support coding accuracy and minimize risk.
Johnstown, PA
2019-2020
Alleghenies Unlimited Care
Providers
Scheduling Provisions Specialist
Provide direct personal care and support to individuals with special needs, including assistance with daily living activities (e.g., bathing, feeding, dressing, mobility). Develop and implement individualized care plans in collaboration with families, therapists, and interdisciplinary teams.
Coordinate appointments, therapies, and transportation for clients. Liaise with healthcare providers, educational institutions, and community support programs to ensure continuity of care.
Conduct regular assessments to monitor progress and adapt services as necessary. Maintain accurate documentation of care activities, behavioral observations, incidents, and progress notes.
Provide emotional support, education, and guidance to family members and caregivers. Advocate for client rights and access to resources and services. Train and mentor junior staff or caregivers in best practices, safety procedures, and service protocols.
Ensure compliance with legal, ethical, and organizational standards (e.g., HIPAA, ADA, local health codes).
Johnstown, PA
2018-2019
Giant Eagle
Retail/ Customer Service Cashier
Provided friendly, prompt, and efficient customer service during checkout, creating a positive shopping experience.
Accurately operated point-of-sale (POS) systems to process cash, credit, EBT, and check transactions.
Maintained knowledge of weekly ads, sales promotions, and store policies to assist customers effectively.
Handled returns and exchanges in accordance with company guidelines. Ensured cleanliness and organization of the front-end area, including registers and bagging stations.
Balanced cash drawer at beginning and end of shift with a high level of accuracy. Collaborated with team members to meet customer needs and store performance goals. Data Entry & Record Keeping
Time Management & Multitasking
Team Collaboration & Communication
Attention to Detail & Accuracy
Point-of-Sale (POS) Operation
Cash Handling & Drawer
Reconciliation
Patient Scheduling & Appointment
Management
Medical Terminology & HIPAA
Compliance
Electronic Health Records (EHR)
Insurance Verification & Billing
Medical Coding (ICD-10, CPT)
EDUCATION MY SKILLS REFERENCE
2018-2019
Pennsylvania Highlands
Community College
Associates Degree-
Medical Coding
Dr. Vinay Patidar
Lipi Patidar, RN
American Family Care
American Family Care
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