Medical Assistant Certified
Resume:
Tracie Fletcher
Liberty Hill, TX
*************@*****.***
Professional Summary
To obtain a position that will allow me to utilize my skills and expand my knowledge. Work Experience
Certified Medical Assistant
UCSD Medical Center-La Jolla, CA
June 2018 to December 2024
• Assist Doctors/Physicians • · Rooming and taking patients information
• Check in/ Checkout patients
• Welcomes patients and visitors by greeting patients in person or on the telephone; answering or
• referring inquiries.
• Ensures rooms are properly stocked and supplies are current and within expiration dates.
• Cleans patient rooms as needed, including proper handling of dirty laundry.
• Ensures laundry cart is stocked with fresh linens on a daily basis.
• Follows clinic protocols.
• Provides patients with educational materials as directed.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of
• Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company.
• Helps in examination and treatment of patients under the direction of a physician.
• Prepares treatment rooms for examination of patients. Cleans rooms after procedures, cleans and
• disinfects equipment, restocks supplies.
• Helps and accompanies patients from the waiting room and prepares patients for examination.
• Interviews patients and records or inputs information to patients' medical records. Collects all medical data to help the physician's ability to draw conclusions about the patient's needs. Ensure all charts and
• forms for the office visit are ready for the provider.
• Measures, collects and records patient's vital signs (i.e., pulse rate, temperature, blood pressure,
• weight, and height), and prepares patients for examinations and tests, procedures and x-rays.
• Performs routine patient testing, acquires and processes electrocardiograms, and collects and
• processes blood specimens and urine samples.
• Prepares and administers routine oral, rectal, medications, injections and vaccinations excluding controlled substances, as directed by Physician. Identifies and reports adverse reactions.
• Removes sutures and staples and changes sterile and non-sterile dressings, as requested. Sales Representative
Time Warner Cable Call Center-San Diego, CA
April 2008 to June 2011
• Contacting potential or existing customers to inform them about a product or service using scripts.
• Answering questions about products or the company
• Telemarketer responsibilities include:
• Cold calling people using a given phone directory to sell products or solicit donations
• Answering incoming calls from prospective customers
• Using scripts to provide information about product’s features, prices etc. and present their benefits
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements • Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation • Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information. SKILLS
Communicating
Customer Service
Microsoft Word, Excel and
Acrobat 9.0
AWARDS
Top Sales
Perfect Attendance
Server/Cashier
The Brick Oven-Escondido, CA
October 2001 to March 2008
• Checking in with Guests:
Servers check on customers during their meal to ensure satisfaction and address any concerns.
• Addressing Guest Needs:
Servers provide information about menu items, specials, and dietary options.
• Handling Payments:
Servers present checks, process payments, and thank guests for their business.
• Maintaining Cleanliness:
Servers keep their assigned area clean and tidy, including clearing tables, setting up for the next service, and assisting with side work like polishing silverware.
• Teamwork:
Servers work collaboratively with other staff members, including bartenders, kitchen staff, and other servers.
• Communicating with Kitchen Staff:
Servers relay orders accurately to the kitchen and provide feedback on order quality and speed.
• Promoting a Positive Dining Experience:
Servers strive to create a welcoming and enjoyable atmosphere for all guest Education
High school diploma
San Marcos High School - San Marcos, CA
September 1999 to June 2002
Skills
• Microsoft Word
• Sales
• Front desk
• Microsoft Outlook
• Microsoft Excel
• Organizational skills
• Administrative experience
• Quality improvement
• Laboratory experience
• Athena
• Phone etiquette
• Marketing
• Upselling
• Physician’s office experience
• Patient interaction
• Pediatrics
Certifications and Licenses
X-Ray Certification
BLS Certification
AED Certification
Driver's License
Certified Medical Assistant
November 2017 to November 2023
State of C.A Medical Board
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