Shipping Coordinator Customer Service
Resume:
Francisco Rodriguez
Shipping Coordinator
Tucson, AZ 85706
*************@*****.***
Professional Summary
Diligent shipping coordinator with 10 years of experience optimizing shipping operations and enhancing logistics processes in the manufacturing industry. Successfully reduced delivery times by 25%, significantly boosting customer satisfaction. Proven ability to train new employees and collaborate effectively with sales teams, leveraging strong organizational and bilingual communication skills to drive operational efficiency.
Authorized to work in the US for any employer
Work Experience
Shipping Coordinator
Stanley Black & Decker 6978 E Century Park Dr. Tucson, AZ 85706-Tucson, AZ January 2016 to May 2025
• Released Orders for different Dept. such as .com, Interplant Orders between our DC's, run reports for different Account under my Supervision, Issue Credit Memos
• Coordinated and managed all aspects of shipping operations, including scheduling, tracking, and documentation
• Ensured timely delivery of shipments by collaborating with carriers and freight forwarders.
• Managed the resolution of shipping issues such as damaged goods or delays, minimizing customer dissatisfaction
• Collaborated with warehouse personnel to ensure efficient loading and unloading of shipments
• Implemented a barcode scanning system for efficient tracking and tracing of shipments
• Conducted regular audits on inventory accuracy to prevent discrepancies
• Maintained up-to-date knowledge of import/export regulations and trade compliance laws
• Collaborated cross-functionally with sales team to coordinate special requests or expedited deliveries
• Implemented safety protocols for handling hazardous materials in compliance with industry regulations Education
3 years of college in Pharmacy
University of Arizona-Tucson, AZ
August 1985 to July 1988
High school diploma or GED
Skills
• Customer service
• Microsoft Word (9 years)
• Transportation management systems
• Team collaboration (10+ years)
• Inventory (10+ years)
• Stocking
• AS400 (WMS and CORP) (10+ years)
• Microsoft Excel (9 years)
• Multitasking
Languages
• Spanish and English - Fluent
Certifications and Licenses
Driver's License
Additional Information
1. Great asset to the company sharing my positive ideas 2. Team Player
3. Positive attitude
4. Saved time by reducing 25% of the cost of labor in the 1 year
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