Customer Service Data Entry
Resume:
JESSICA TORRES
SKILLS
Strong interpersonal communication
skills
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Proficient in MS Office Word, Excel,
Outlook, and PowerPoint Presentation
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• Detail oriented
• Organized
Ability to multitask and work well
under pressure
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• Complaint handling
• Call center experience
• Critical thinking
• Professional telephone demeanor
• Conflict resolution
• Computer proficiency
• Documentation
To seek a position in Customer Service where I can utilize my administrative skills and work experience to provide excellent service. Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy. WORK HISTORY
August 2022 - Current
CSR Department of Treasury, 2970 Market Street, Phila PA 19104 May 2020 - December 2021
PSR Axion Healthcare, Philadelphia, USA
December 2018 - February 2020
Teacher's Assistant Amazing Creation Daycare, Philadelphia, USA March 2016 - October 2018
Sales Associate/Cashier Metro PCS by T-Mobile, Philadelphia, USA Answered taxpayer telephone calls promptly to avoid on-hold wait times.
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Followed up with taxpayer about resolved issues to maintain high standards of taxpayers service.
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Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
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• Investigated and resolved taxpayer inquiries and complaints quickly. Streamlined the tax filing process by automating routine tasks, resulting in increased efficiency and accuracy.
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Communicated with external taxpayer and taxing jurisdictions to clarify tax notices and resolve other inquiries.
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• Checked for accuracy by verifying data and records.
• Created and maintained data entry logs to track data entry activities. Researched tax issues and stayed current on all federal and state tax laws.
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Answering all incoming calls, creating claims for providers, along with searching for existing claims and updating providers upon request
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Assist a teacher in a classroom of 6 to 12 children, monitor children's safety, and prepare meals for breakfast, lunch, and afternoon snacks
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• Assist teacher with putting children down for naps Assist teacher in developing weekly schedules for learning, arts and crafts projects, and playtime activities
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• Sell Cellular, Hotspot, Smart Ride, and Internet wireless service plans Introduce customers to different plans of service, answer questions regarding service plans, contact other carriers to obtain customer's pin and account information to switch service plans
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Meet monthly and quarterly sales goals and support team members in reaching their sales goals
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CONTACT
Philadelphia, PA 19111
****************@*****.***
January 2014 - January 2015
Customer Service Data Entry Clerk Planet Fitness, Philadelphia, USA Ensure the store and the products are presentable prior to opening store and organizing products at the end of the day
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• Responsible for handling the inventory of products
• Ensure that excellent customer service is provided at all times
• Process cash and credit card transactions
Responsible for front desk operations: answering phone calls, assisting customers with questions and/or concerns, giving tours of the sports facility, selling fitness plans, cleaning the women's restroom, handle cash and credit card transactions for gym membership payments, schedule fitness training sessions, entering customer data into computer
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• Part Time Employee
EDUCATION
May 2013
High School Diploma
Leadership Charter (Cyber High School), Philadelphia, PA
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