Customer Service Sales Representative

Okafor Favour

Sales Representative

240-***-**** ************@*****.***

hyattsville, MD U.S. Citizen

Objective

Driven and results-oriented sales professional with 1 year of experience at AT&T, consistently exceeding sales targets and providing exceptional customer service. Proven ability to build rapport, assess customer needs, and recommend tailored solutions. Expertise in AT&T products and services, including mobile, internet, and entertainment packages. Seeking to leverage sales skills and product knowledge to contribute to the continued success of AT&T. Skills

• Closing techniques

• Relationship Building & Demonstrations

• Excellent Verbal & Written Communication

• Customer Service & Support

• Conflict Resolution

• Market analysis

• Industry Trends

• Data Analysis

• Goal-Oriented & Results-Driven

• Time Management & Organization

• Public Speaking

Tools & Software

• Email Marketing Platforms (e.g., Mailchimp, Constant Contact)

• Slack or other instant messaging platforms

• Microsoft Office Suite (Excel, PowerPoint, Word)

• Sales Automation Tools

• Google Workspace (Docs, Sheets, Gmail, Meet)

• LinkedIn Sales Navigator

•Microsoft Teams

• Oracle Sales Cloud

Experience

Sales Representative AT&T November 24 – Present

● Consistently exceeded monthly sales quotas by an average of 15% through proactive customer engagement and effective sales techniques.

● Cultivated and maintained strong customer relationships, resulting in a 90% customer satisfaction rating and repeat business.

● Demonstrated expertise in AT&T product offerings, including mobile devices, data plans, and home entertainment services, effectively matching solutions to customer needs.

● Conducted thorough needs assessments to identify customer pain points and recommend tailored solutions, resulting in increased sales conversions.

● Proactively sought out new business opportunities through lead generation, cold calling, and networking, expanding the customer base and driving revenue growth.

● Resolved customer inquiries and complaints in a timely and professional manner, ensuring customer satisfaction and loyalty.

● Stayed up-to-date on industry trends, competitor offerings, and AT&T product updates, maintaining a competitive edge and providing informed recommendations to customers.

● programs to enhance sales skills, product knowledge, and customer service techniques, continuously improving performance and effectiveness. Education

Prince George Community College

Expected To Graduate 2029

Relevant Coursework: Psychology, Ethics, and Marketing References

Available upon request.

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