Customer Service Data Entry
Resume:
Lyla Moss
Professional Summary
Reliable and detail-oriented administrative professional with a strong background in customer service, data entry, and office operations. Experienced in QuickBooks, Office 365, and e-commerce platforms to support daily business functions. Skilled at managing high volumes of information accurately, resolving customer issues, and working independently or collaboratively. Brings a versatile background with certifications and hands-on experience across non-profit, retail, and construction sectors.
Education
Sunset High School Dallas, TX
High School Diploma
Sacramento City College Sacramento, CA
Pursuing A.A in Community Studies – Emphasis on Direct Services
Work History
Customer Service Representative May 2022 – Aug. 2022
Modoc County Farm Bureau, Tulelake Doublehead Rang Tulelake, CA
Managed front office operations, customer service, and daily tasks such as opening/closing, mail, and flag duties.
Provided campground/ lake information, processed sales, and answered inquiries via multiline phone with accuracy.
Collaborated with staff and IT to troubleshoot basic connectivity issues and support daily operations.
Administrative Assistant Mar. 2019 – Jun. 2019
TexMaster Grand Prairie, TX
Managed scheduling, multi-line phones, and client communication to support daily operations.
Processed HR paperwork and invoices using Peachtree and Office 365 to streamline administrative tasks.
Supported operations by maintaining organized records and facilitating interdepartmental communication.
Caption Assistant Feb. 2019 – Mar. 2019
Captel Service Specialist Arlington, TX
Provided accurate, real-time voice-to-text transcription to enhance accessibility for deaf and hard-of-hearing clients.
Maintained high attention to detail and quick responsiveness to ensure clear communication in fast-paced environments.
Adapted to diverse client needs with professionalism and patience, improving overall user experience.
Auditor/Validator/Indexer Aug. 2018 – Nov. 2018
Anacomp, Inc Oceanside, CA
Converted microfiche federal documents to digital format, enhancing archival accessibility and data preservation.
Performed meticulous quality control and indexing to ensure accuracy and compliance with federal standards.
Managed large volumes of documents with efficiency while maintaining strict confidentiality.
Independent Contractor Nov. 2014 – Mar. 2017
Self Employed San Diego, CA
Delivered auto parts for Whatever It Takes Transmission, restocking inventory and ensuring timely customer orders.
Provided passenger transportation services via Uber and Lyft, maintaining high customer satisfaction.
Completed grocery and item deliveries through Instacart, efficiently managing routes using GPS and smartphone apps.
Construction Assistant Sep. 2013 – Oct. 2014
AmeriCorps / Habitat for Humanity International San Diego, CA
Led volunteer teams through residential construction projects, enforcing safety protocols and quality standards.
Provided training and mentorship on tool use and site safety, fostering a productive and secure work environment.
Coordinated materials and schedules to keep projects on track and within budget.
E-Commerce Associate Dec. 2011 – Aug. 2013
Goodwill Industries of San Diego San Diego, CA
Sorted, priced, and organized donated goods for retail placement based on quality and category.
Transitioned to the E-Business department to inspect and test items for online resale.
Sorted and prepared donated items for resale, creating product listings with descriptions, photos, pricing, and details.
Skills
Office Administration & Organization
Data Entry (Alphanumeric & 10-Key)
Intuit & QuickBooks
Microsoft Office Suite
AI Tools
Communication & Customer Service
File Management & Document Control
HTML5, CSS, & JavaScript Basics
Computer skills Expertise
Spanish - Basic Professional Proficiency
Certifications
Master Remote Work Professional – Utah State University
Microsoft Power Platform Fundamentals – AgLearn
Google Cloud Digital Leader: Digital Transformation – AgLearn
Accounting – Center for Employment Training
AC/DC Electronics – Sacramento City College
Medical Office Terminology & MS Office – UCC/Lincoln Training Center
Tulelake, CA 96134
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