Customer Service Services Associate
Resume:
Concepcion
Garcia Felipe Jr
***.*******@*****.***
SUMMARY
An effective Special Services Associate with 3 years of experience in customer service, team performance, and operational efficiency when managing contemporary processes. I have a track record of improving order accuracy, streamlining processes, and improving overall customer experience. Skills include data analytics, inventory management, and safety compliance. Recognized for problem-solving capabilities, continuous improvement mindset, and developing innovative solutions. Passionate about my contributions to team success within fast-paced environments. EXPERIENCE
The Home Depot, San Carlos, CA— Special Services Associate December, 2023 - PRESENT
● Collaborated with team members to fulfill online customer orders, ensuring timely and accurate preparation.
● Followed safety protocols to maintain a secure work environment and reduce hazards.
● Processed returns, verified reasons, and restocked inventory as needed.
● Adapted quickly to customer needs, enhancing service quality.
● Reviewed and verified customer orders, identifying and resolving potential issues.
● Accurately picked products using handheld scanners or mobile devices.
● Delivered excellent customer service, ensuring efficient and correct order completion.
● Maintained a clean, organized workspace while adhering to safety standards.
● Managed inventory to ensure accuracy and proper organization. SKILLS
Customer Service
Problem Solving
Inventory Management &
Auditing
Customer Engagement
Safety Compliance
Team Collaboration &
Communication
Basic Accounting & Cash
Handling
POS System
Receiving & Shipping
Attention to Detail
Technology Proficiency &
Equipment
Adaptability
Time Management &
Organization
AWARDS
Licensed Equipment Operator
LANGUAGES
English (Fluent)
Spanish (Fluent)
The Home Depot, San Carlos, CA —Receiving Associate April 2021 - November, 2021
● Used data analytics to generate reports on shipping and equipment metrics, optimizing merchandise handling.
● Inspected equipment daily to ensure safety and prevent injuries.
● Operated forklifts, reach trucks, and pallet jacks to handle merchandise efficiently while following safety protocols.
● Coordinated with vendors and teams to ensure timely receipt and proper handling of merchandise, minimizing discrepancies.
● Inspected incoming shipments, resolving discrepancies to maintain inventory integrity.
● Fostered strong relationships with vendors and teams for effective communication and issue resolution.
● Ensured equipment met safety standards through regular inspections.
● Managed bills of lading and shipping orders to route materials efficiently.
The Home Depot, San Carlos, CA — Lot/Sales Associate October, 2020 - April, 2021
● Arranged merchandise to be visually pleasing and well organized
● Optimized merchandise displays, enhancing visual appeal and organization.
● Improved item accessibility, leading to increased customer satisfaction and sales.
● Implemented creative merchandising strategies, boosting product visibility.
● Meticulously arranged products, ensuring precise placement and alignment. Maintained immaculate display standards, elevating store aesthetics.
● Energetically engaged with customers, providing product information and recommendations.
● Foster a positive team atmosphere, support colleagues during peak hours, and contribute to department-wide initiatives for improved customer satisfaction.
EDUCATION
College of San Mateo, San Mateo, CA — Associate of Science Currently enrolled
Carlmont High School, Belmont, CA — Diploma
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