Operations Manager Project Management
Resume:
About Me
Experience
I am an experienced Operations Manager with over 8 years of diverse industry
experience across engineering, logistics, and administrative environments. I specialise in streamlining operations, implementing efficient systems, and driving cross-functional collaboration to improve performance and service delivery. I hold a BCom Honours in Business Management (Cum Laude) and am known for being highly adaptable, detail- oriented, and solutions-driven. My dynamic skill set spans financial oversight, procurement, team leadership, software implementation, and project coordination. With a strong track record in start-up environments and established companies alike, I bring both strategic insight and hands-on execution to every role. My approachable leadership style and collaborative mindset make me a valued contributor to any team. Management Skills
Conflict Management
Digital Marketing
Strategic Planning
Critical Thinking
Leadership
Skills and Languages
Mieke
van der Bank
Operations Manager
Contact
Pretoriuspark, Pretoria, 0081
**********@*****.***
As the founding Operations Manager at Estac Engineering, a start-up electrical engineering consultancy, I established the company’s operational foundation from the ground up. This included designing and implementing core business processes, developing internal documentation, setting up the corporate identity and marketing framework, and ensuring compliance with accounting procedures. I led the evaluation and deployment of key software platforms and project management tools to ensure the team's efficiency. In our dynamic, small-team environment, my role spans across finance, procurement, project management, performance reporting, contract negotiation, and marketing, requiring strategic oversight and hands-on execution across all operational areas.
Managed a team of 29 warehouse and logistics staff, overseeing all warehouse operations, inventory control, and logistics coordination. Implemented ISO 9001 practices as part of the company’s certification process, and improved company-wide key business process flows to enhance operational efficiency and customer experience. Established a structured return and repair process for faulty items and led employee training initiatives to support functional growth and development within the team. Managed the administrative operations with a focus on sales administration and process coordination. Handled large-scale tender contract payments and reconciliations of supplier and customer accounts. Built and maintained custom sales performance reports tailored to management needs. Supported procurement, internal communication, and documentation management to ensure operational alignment across departments. Oversaw day-to-day operations at a start-up venture focused on the distribution of Tot- pack liquor sachets. Managed a small sales team, coordinated order fulfilment, and maintained operational efficiency across all functions. Took ownership of accounting responsibilities and developed basic marketing materials and brand collateral to support early-stage market entry.
2024 - 2025
2022-2024
2020-2022
2017-2019
Operations Manager
Operations Manager
Admin Manager
Operations Manager
Estac Engineering
Averge Technologies
Averge Technologies
TP Distributions
Education
2017 - 2019
2021 - 2022
BCom Honours Business Management with
Specialisation in Financial Management
(Cum Laude)
BCom Business Management
(Cum Laude)
UNISA
UNISA
Afrikaans (Home
Language)
English (First
Additional Language)
Spanish
(Conversational)
Completed a one-year cultural exchange programme in a small town in Mexico, reattending high school to immerse in the Spanish language and gain first-hand understanding of Mexican culture. Actively participated in community outreach initiatives, building cross-cultural communication and leadership skills. Upon return to South Africa, was inaugurated as a Rotarian at the Oosternberg Club, where I took on the youth portfolio, supporting and coordinating youth engagement and exchange activities Rotary Youth Exhange 2015-2016
Mexico
Appointed Deputy Head Girl, demonstrating leadership and responsibility across academic and extracurricular spheres
Served as President of Interact Club, leading community service initiatives and volunteer programmes
Consistently ranked in the Top 10 academically from Grade 8 to 12 Awarded Honour Colours for Cultural Performance in Contemporary Dance Recognised on the School Honour Roll for all-round excellence in academics, leadership, and cultural involvement
2011-2015
High School
Brackenfell High School
Key Achievements – Operations Manager, Estac
Engineering
Financial Management & Compliance: Oversaw day-to-day financial operations and ensured full accounting compliance using Xero; delivered accurate weekly financial and management reports to support decision- making.
Project Management and Procurement: Successfully coordinated and delivered multiple solar installation projects across Gauteng and KwaZulu- Natal, ensuring projects were completed on time, within budget, and to technical standards.
Marketing & Branding: Developed and designed marketing material to support business growth; managed the company’s LinkedIn profile, increasing online visibility and brand engagement. (See example of the Estac company profile I created on the right-hand side panel.) Process Optimisation & Software Implementation: Designed and implemented internal process flows to streamline operations, improve team coordination, and align daily activities with company objectives. Researched and introduced project management and sales tracking tools—SafetyCulture, ClickUp, and PipeDrive—to enhance team productivity and performance tracking.
Team Collaboration: Facilitated effective cross-functional collaboration, ensuring project and operational goals were met through clear communication and structured workflows. (See example of Estac's project process flow I created on the right-hand side panel.) Key Achievements – Operations Manager, Averge
Technologies
Process & Systems Optimisation: Revamped warehouse, returns, and dispatch processes, reducing return handling times from 30 to 10 days and introducing dashboards, automated reports, and NetSuite enhancements for improved visibility and efficiency. (See example of process flow on the right- hand side panel.)
Inventory & Stock Management: Led the first full warehouse stock count in three years over 3 warehouse buildings; implemented structured count tracking, improved item labelling, and redesigned the warehouse layout to improve space utilisation.
Productivity & Team Efficiency: Reduced required picking staff from 6 to 4 and downsized the DC and assembly teams through performance optimisation, better workflow design, and productivity tracking via RF-SMART and dashboard tools.
HR & Staff Development: Introduced a formal employee performance review process, launched employee of the quarter recognition, and arranged supervisor training; enforced attendance policies, which led to an 89% reduction in late arrivals.
Policy & Compliance: Drafted and implemented policies for device usage, work times, and job responsibilities; established and signed off job descriptions for all warehouse roles to align teams with operational goals. Detailed Experience Portfolio
Detailed Experience Portfolio
Software Experience
Key Achievements – Admin Manager, Averge Technologies Sales Dashboard Development & Reporting: Conceptualised, built, and rolled out a custom sales performance dashboard for the Energy Department, which was later adopted company-wide across all four divisions. Utilised Excel pivot tables and slicers to create interactive dashboards that managers could easily update with exports from NetSuite Oracle. Enabled each division to review key KPIs by time period and category, significantly improving visibility, reporting accuracy, and decision-making speed. (See snapshot example of sales dashboard below.)
Operations & Order Management: Provided administrative support to the Energy Department, including order tracking, general processing, and completing invoice calculations for foreign currency (FOREX) transactions. Assisted with maintaining efficient internal operations, such as managing office supplies and troubleshooting departmental printer issues. Finance Liaison & Eskom Coordination: Facilitated smooth communication between the company and Eskom by sending accurate monthly statements, remittance advice, and invoice reconciliations. Generated forex profit and loss reports to support the finance team in their reporting and analysis. Tender & Compliance Support: Actively managed the tender submission process by completing company documentation, attaching required compliance certificates, and ensuring all documents remained up to date. Supported the business in maintaining readiness for public and private sector bidding opportunities.
ACCOUNTING
Sage Online
Sage Evolution
NetSuite Oracle
Xero
PROJECTS / CRM
Pipedrive
ClickUp
Trello
Slack
GENERAL
Microsoft 365
Teams
Intermediate Excel
Google Workspace
DESIGN AND MARKETING
Canva
Adobe Acrobat
Detailed Experience Portfolio
Operations Management Experience
Founded and established the full operational infrastructure for a start-up engineering consultancy, covering finance, procurement, marketing, and compliance Developed and implemented internal business processes, SOPs, and company-wide workflows to improve efficiency and cross-functional coordination Oversaw end-to-end project execution, including procurement, contractor coordination, and delivery of solar and electrical installations across Gauteng and KwaZulu-Natal Selected and implemented operational tools such as ClickUp, Pipedrive, and SafetyCulture, enhancing project tracking, team productivity, and reporting Designed and introduced custom dashboards and automated reporting tools to support performance monitoring and management decision-making Collaborated with the development team to design a warehouse picking dashboard, improving visibility of warehouse activity and enhancing communication between logistics, procurement, and sales departments
Worked with the IT team to build a custom app for managing returned and faulty items, and trained staff across departments to use the system effectively Led warehouse and logistics operations for a 29-member team, introducing ISO 9001- aligned processes and improving fulfilment accuracy and turnaround time Redesigned warehouse layout and stock management systems, leading to improved space utilisation, reduced picking staff, and enhanced inventory control Conducted formal disciplinary procedures, including investigations and hearings, resulting in the fair dismissal of employees found guilty of warehouse theft Initiated and executed employee development programmes, including supervisor training, performance reviews, and recognition incentives Drafted and implemented HR policies, job descriptions, and attendance systems to align staff performance with business goals
Coordinated internal communication, procurement, and documentation flows across departments to streamline daily operations
Applied strategic oversight to optimise team roles, resource allocation, and service delivery in both start-up and corporate settings
Maintained a hands-on approach to operations, balancing strategic leadership with execution in fast-paced, resource-constrained environments Detailed Experience Portfolio
References
Gerrit Meyer
Phone: +27-61-430-****
Estac Engineering / CEO
Alastair Beaumont
Averge Technologies /
Supply Chain Execitive
Phone: +61-432-***-***
Ettiene Visser
Averge Technologies / CEO
Phone: +27-82-613-****
Wikus de Lange
TP Distributions / CEO
Phone: +27-61-465-****
Financial Management Experience
Conducted detailed product and service costings and prepared competitive client quotes Managed full-cycle invoicing and ensured timely and accurate billing Performed account reconciliations and investigated discrepancies to maintain ledger accuracy
Led account dispute investigations and facilitated prompt dispute resolutions Oversaw creditors control for key accounts, ensuring adherence to payment terms Calculated and reported FOREX gains/losses on international transactions Managed company banking setup and executed secure payment loading Reconciled bank accounts to general ledger (GL) for accurate financial reporting Facilitated the migration of financial data to new accounting systems Assisted with VAT201 reviews and submissions, ensuring SARS compliance Processed monthly payroll for a small internal team, ensuring accuracy and confidentiality of salary payments and deductions
Prepared sales performance reports and maintained customised dashboards Calculated and reported on sales commission structures for representatives Designed NPV and ROI calculators to support renewable energy investment decisions Tracked project costs for renewable energy installations Prepared and monitored departmental and project budgets to align with financial goals Supported cash flow forecasting and management in high-pressure environments Drove financial policy development, including credit terms and payment procedures Implemented cost-saving initiatives, including supplier negotiations and process improvements
Proficient in Xero, NetSuite Oracle, and Sage, used for reporting, automation, and reconciliations
Contact this candidate