Front Desk Customer Service
Resume:
A L A S AS I A S T E E L E
F R O N T D E S K A G E N T
C O N T A C T
*********@*****.***
Meade, St. Catherine
UNIVERSITY OF BRITISH COLUMBIA
Masters in Clinical Psychology
GPA 3.6
September 2024 - December 2027
September 2020 - January 2022
YUKON UNVERSITY
Degree in Northern Justice and
Criminal Law
GPA: 3.4 / 4.0
E D U C A T I O N
S K I L L S
Reservtion Management
Guest Relations
Upselling Hotel Services
Time Management
Professional Demenor
Effective Communication
Office Software
Critical Thinking
English: Fluent
French: Conversational
Japanese: Intemediate
Spanish: Conversational
Chinese: Conversational
L A N G U A G E S
P R O F I L E S U MMARY
Dedicated and result-driven Front Desk Agent with a passion for delivering outstanding guest experiences with expertise in hospitality management, guest relations, and administrative support. Experienced in efficiently managing reservations, resolving guest concerns, and ensuring smooth daily front desk operations while maintaining a warm demeanor and personable first impression for every visitor. WORK E X P E R I E N C E
MAY 2023
JULY 2025
BONANZA MOTEL RV AND PARK
Part-time Front Desk Agent and Housekeeper
OCTOBER 2021
FEBRUARY 2023
Chief Isaac Group of Companies
Commercial Cleaner
JUNE 2021
JUNE 2022
Downtown Hotel
Front Desk Agent
Provide exceptional customer service and ensuring guest satisfaction.
Reduce laundry cost by 15% by implementing effective linen management.
Managed check-ins/outs for 160+ guests per day with 98% guest satisfaction using PMS such as CloudBeds and Hotelogix. Improve room cleaning efficiency by 25% by organizing supplies effectively.
Deep sanitation and cleaning for residential buildings and businesses all over Dawson City, Yukon
Clean main and high traffic buildings like City Hall, the only bank in Dawson City (CIBC) and one of the two grocery stores in Dawson City (Bonanza Grocery Store)
Follow workplce safety protocols and handle cleaning chemicals according to MSD guidelines.
Awarded Service Excellence Award (2021)
Answer multi-line phone systems, respond to emails, and provide information about hotel services.
Collaborated with housekeeping, concierge, and management teams to ensure smooth operations.
Increased upselling revenue by 18% through personalized services and recommendations.
Contact this candidate