Customer Service Data Entry

JANICE FRANKLIN

Coppell, *****

******************@*******.*** / 214-***-****

WWW: Bold Profile

SUMMARY

Accomplished professional that is persistent in finding ways to streamline operations. A dedicated manager with experience handling a wide range of administrative, operations, technical, and executive-support tasks. An award winning and innovative manager that develops systems and process improvements that drive efficiency, customer satisfaction, and return on investment. Skilled relationship builder with the proven ability to work with different personality styles. Proficient computer skills in the Microsoft Office Suite and other applications. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. SKILLS

Microsoft Office

Accounting

Spreadsheet applications

Timekeeping

Payroll

HR & benefits

941 reports

TWC QTLY reports

Organization of files

Organization of supplies

Organization of events

Organization of appointments

Organization of meetings

Problem solving

Business administration

Office Management

Records Management

Meeting & Event Planning

Teambuilding & Supervision

Report & Document Preparation

Accounts Payable/Receivable

Multitasking and organization

Computer skills

Customer service

EXPERIENCE

Service Advisor/Customer Service Representative / Just Tires/Goodyear - McKinney, Texas 08/2023 - Current Assisted with scheduling appointments for service work to be performed on vehicles. Developed strong relationships with customers by providing exceptional customer service. Developed and maintained strong relationships with customers to ensure repeat business. Used computer, phone skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Service Advisor / Krause's European Automotuve - Lewisville, Texas 07/2022 - 12/2022 Advise clients on best course of action.

Main point of contact for customer service.

JF

Explain benefits and prioritized recommended repairs. Vendor accounts receivable/payable.

Assisted with scheduling appointments for service work to be performed on vehicles. Used phone, computer skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Store Manager / Boot Barn - Denton, Texas 01/2017 - 01/2019 Business management including hiring and onboarding, inventory management, scheduling, track performance, audits and compliance for safety, store standards and loss prevention. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. ASM / Lowe's - Plano, Texas 01/2016 - 01/2017

Business management including hiring and onboarding, inventory management, scheduling, track performance, audits and compliance for safety, store standards and loss prevention. Identified needs of customers promptly and efficiently. Store Manager / AutoZone - Silverthorne, Colorado 01/2009 - 01/2016 Business management including hiring and onboarding, inventory management, scheduling, track performance, audits and compliance for safety, store standards and loss prevention. Created weekly work schedules for store personnel. Identified opportunities for cost savings through waste reduction initiatives. Oversaw inventory management through cycle counts, audits and shrinkage control. WEBSITES, PORTFOLIOS, PROFILES

https://linkedin.com/in/janice-franklin-37421098

CERTIFICATIONS

ASE Certified, ASE-2026-3769, 01/01/13, 12/31/18

TRAINING

Management Training, 01/01/16, 12/31/22, Office Manager/Customer Service / Sales Manager Training

Contact this candidate