Customer Service Social Media

Desiree Fleetwood

*** **** **. **. ***** Rapids, IA 52402

773-***-****

********************@*****.***

JOB OBJECTIVE

A challenging position in the customer service field.

EXPERIENCE

Communication and People Skills:

Enjoy helping people and resolving issues, with a positive attitude.

Good at listening to what is being said and can accurately record information.

Ability to utilize open-ended questions to provide customers with effective support.

Organizational and Time Management:

Gather information in an orderly fashion; easy to retrieve.

Projects done on time, correctly.

Provide quality work and complete projects as promised.

Technical Skills:

40 wpm

Operate office equipment such as Computer, fax, scanners, printers, and photocopy machines.

Knowledge of Microsoft Word, Excel, PowerPoint, Kronos, and Verint,

Social Media, live chat, email, Microsoft Teams.

Education and Certificates:

1.Skills Advantage Certificates (Silver), Kirkwood Community College, 1/07

2.Customer Contact Training Program, Kirkwood Community College, 3/07

3.Metro High School, obtained GED, 1999

4.Kirkwood Community College, currently enrolled, 2023

Work History:

1.Fairfield Inn and Suites, Cedar Rapids, IA 11/2020-present

2.Forward Final Mile, Cedar Rapids, IA 07/2022-05/2023

3.Customer Service, Safelite Solutions, Hiawatha, IA 09/2017-2020

4.Customer Service, General Dynamics, Coralville, IA 02/2015-08/2017

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