Front Desk Customer Service
Resume:
Brandi Gallow
Las Vegas, NV 89147
**************@*****.***
Objective
Seeking a challenging career position where expertise in delivering customer service, administrative, supervisory, team building, and organizational skills supports the goals of an organization that rewards reliability, dedication, and strong work ethics with opportunities for professional growth.
Experience
JUNE 16, 2024 - Present
Blackbriar Protective Services, Las Vegas, NV - Security Guard Monitor premises and conduct regular patrols to ensure safety and prevent unauthorized access. Observe surveillance cameras and report suspicious behavior or security breaches. Provide a visible security presence to deter criminal activity and enforce property rules. Respond promptly to alarms, emergencies, and incidents with calm, professional judgment. Maintain detailed incident reports and daily activity logs. Check identification and authorize access for guests, employees, and vendors. Ensure safety protocols are followed during events, building entries, and shift transitions JANUARY 2022 - MAY 2024
Home 2 Suites by Hilton, Port Arthur, TX - Guest Services/Front Desk Receptionist Perform guest check in and check out. Answer a multi line phone. Keep an accurate account of reservations. Engage with a variety of customers in a professional manner. Remain calm under pressure. Exhibit problem solving skills in difficult situations. Safeguard guest information. Maintain the welcome desk with a professional appearance.
MAY 2020 - OCTOBER 2021
Normandy Dentistry, Jacksonville, FL - Front Desk Receptionist Greeting patients when they arrive at the dentist's office. Scheduling appointments for patients. Maintaining patient accounts and records. Preparing and sending patient bills. Submitting patient claims to insurance companies. Assisting patients in filling out required intake and medical forms. Confirming appointments with patients via phone or email. Managing and organizing specialist referrals.
DECEMBER 2015 - APRIL 2020
LoneStar Dental, Port Arthur, TX - Dental Assistant/Office Manager 2
Preparing patients for dental work and assisting dentists during procedures. Sterilizing and disinfecting instruments, setting up instrument trays, and preparing materials. Taking x rays and keeping records of patients. Scheduling appointments and completing intake paperwork. Helping with infection control and managing medical and dental emergencies.Providing patient care and collaborating with dentists and dental hygienists. Ensuring that the practice is running smoothly and efficiently by creating, establishing and managing internal office protocols and procedures. Maintaining the dental clinic’s budget, general ledger, accounting systems, and billing system. Delivering direct individual and team leadership to ensure all office employees produce outstanding client service.
Education
MARCH 2015 - DECEMBER 2015
Kaplan College, Beaumont, TX - Diploma in Dental Assisting AUGUST 2003 - MAY 2006
Nathan B. Forrest High, Jacksonville, FL - High School Diploma References
Dr. David Bernard Email: **************@*****.*** Phone: 409-***-**** D’lynn Cade Email: d’****.****@******.*** Phone: 409-***-**** Denna Rambo Email: ****.*****@******.*** Phone: 409-***-****
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