Customer Service Administrative Support

Eunice Schofield

Stephenson, VA ***** 703-***-**** ***************@*****.***

Professional Summary

Dependable, detail-oriented professional with strong communication and customer service skills. Experienced in remote work environments with a background in administrative support, HR, and client-facing roles. Adept at managing tasks independently, meeting deadlines, and maintaining a friendly, professional demeanor.

Core Skills

Customer Service & Client Support

Phone & Virtual Communication

Data Entry & Record Management

Remote Work & Self-Motivation

Time Management & Organization

Conflict Resolution & Problem-Solving

Professional Experience

• Administrative Services Director

Hunters Woods at Trails Edge – Reston, VA 2021–2025

- Provided customer service to residents, families, and vendors via phone, email, and in person.

- Coordinated scheduling, maintained accurate records, and handled sensitive information with discretion.

- Managed multiple administrative functions in a fast-paced environment.

• Office Administrator

Garrett County Health Dept. – Oakland, MD 2012–2014

- Supported daily operations including answering calls, responding to inquiries, and managing records.

- Assisted clients with program information and coordinated communication between staff and the public.

• Director of Operations & Membership

Law Enforcement Alliance of America – Springfield, VA 1995–2010

- Managed member communications, database maintenance, and large-scale correspondence.

- Provided responsive, professional phone and written support to members nationwide. Education

MBA, Kaplan University

BA in English, George Mason University

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