Administrative Support Assistant

Khatina Anderson

*** ******* *****, *********, **, USA, Kennedale, Texas, United States, tx • 817-***-**** • ***********@*****.***

Over 20 years of experience in customer engagement, across various sectors, including, but not limited to, healthcare and administrative support. Also skilled at strategic planning and crisis management with a commitment to driving organizational growth and client relationships. Adept at utilizing strong communication and problem-solving skills to deliver exceptional service.

WORK EXPERIENCE

SendARide • 10/2023 - Present

SendARide is a rideshare service that is provided for the disabled, senior citizens, and more. NEMT/Care Partner

A platform that connects patients with Care Partners for safe and reliable rides to medical appointments and healthcare needs.

Provide transportation for seniors, or individuals with disabilities and make sure they attend appointments on time.

Dia&Co • 04/2019 - 08/2022

Senior Stylist

• Attended monthly meetings to ensure customer satisfaction and customer experience

• Curate style boxes of clothing items specific to the customer's profile preferences

• Maintain client relationships to increase returned visits

• Attend additional training classes off site to ensure I am up to date with product knowledge and more

TKT Trucking • 07/2012 - 04/2018

Administrative Assistant to Chief Executive Officer

• Maintain contact with clients,

• Dispatched drivers to locations,

• Answered telephone and emails on behalf of the Executives

• Organized internal and external meetings, and travel plans

• Worked with other members of the team to provide seamless support for the company

• Monitored inventory and placed orders when needed

• Accepted assignments from clients and performing them as quickly as possible, ranging from restaurant reservations to transcribing an audio recording

• Exercised good judgment when handling confidential matters

/ /

Fancy Hands • 01/2009 - 02/2016

Virtual Personal Assistant

• Exercised good judgment when handling confidential matters

• Accepted assignments from clients and performing them as quickly as possible, ranging from restaurant reservations to transcribing an audio recording Highpoint Preparatory Academy • 04/2009 - 05/2011

Supervisor/Substitute Teacher

• Before and after school care provider

• Substitute teacher for grades K-12

Quicktate • 06/2007 - 03/2010

Transcription

• Transcribed audio messages, notations, and dictations, etc. into regular texts Accountnow INC • 02/2008 - 08/2009

Account Specialist

• Provided information to customers about their bank accounts

• Communicated with them via email and over the phone

• Provided any information needed regarding payments and deposits

• Provided resolutions to any discrepancies

• Assisted in setting up new Master card and Visa accounts

• Data entry and IM chat

Public Opinion Research • 06/2007 - 01/2009

Surveyor

• Interview clients

• Performed surveys regarding their feelings towards political issues in their area Small Business Administration • 09/2004 - 01/2005

Temp Paralegal

• Spoke to clients regarding their disaster assistance loans

• Maintained clients case files

• Prepared legal documents regarding clients properties

• Research

Vecchio & Vecchio, Attorneys at Law • 03/2004 - 07/2004 Intern

• Worked on Personal Injury, Family Law, and Probate cases

• Interviewed clients

• Drafted correspondence and prepared various legal documents

• Research

• Maintained case files, and filed paperwork

Law Offices of Rhonda Hunter and Brenda L. Thompson • 04/2004 - 06/2004 Intern

• Maintained case files

• Greeted clients and Interviewed potential clients

• Assisted attorney in duties around office

• Drafted legal documents

Sprint PCS Call Center • 08/1998 - 07/2002

Billing Specialist

• Respond to customer complaints through email and over the phone

• Activation of new Sprint accounts

• Assisted customers with technical problems

• Assisted supervisor with floor support and call escalations

• Billing inquiries, as well accepted payments on accounts

• Data Entry

Telequest Teleservices • 10/1997 - 08/1998

Sales Representative

• Confirmed subscriber's information about their business magazine

• Encouraged customers to upgrade their Beneficial Bank accounts NCM Group • 04/1995 - 07/1996

Sales Representative

• Accepted donations from those who contributed to the funding of Channel 13 PBS

• Encouraged customers to sign up for book of the month club Dia&Co

Khatina Anderson

EDUCATION

Paralegal Diploma

Arlington Career Institute

in Basic studies

McNeese State University

in Courses Studied : English II, Psychology

Tarrant County Junior College

in General Education

James Bowie High School

SKILLS

50-55WPM, Analytical Thinking, Clarify, Computer Proficient, Conflict Resolution, Customer Service, Excel, Excellent Written Communication, Express Scribe, G-suite, Internet, Interpersonal Skills, Microsoft Office, Microsoft Outlook, Multi-line Telephone, Multi screen experience, Power Point, Pro Doc, Scheduling, Slack, Verbal Communication, Westlaw, Zendesk

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