Customer Service Mental Health
Resume:
YULIYA A. ZORIKOV
EDUCATION
Bachelor’s degree
Regent University
May 2017-December 2021
Associate’s degree
Carrington College
October 2015-November 20216
MBA
Regent University
June 2023-July 2025
SKILLS
Public Safety & Security: Facility security, emergency management, defensive tactics, firearms, restraint techniques, contraband detection, and evidence preservation.
Correctional Operations: Inmate supervision, prisoner transport, booking procedures, search procedures, central and pod control, and regulation compliance.
Communication & Documentation: Radio communication, report writing, record maintenance, and accurate documentation.
Crisis & Support: Crisis management, emotional support, mental health awareness, and relationship building.
General Skills: Problem-solving, time management, team collaboration, and customer service.
WORK EXPERIENCE
Correctional Officer- Yolo County Sheriff’s Department
Woodland, CA
Nov 2022 - Feb 2023
Maintained expertise in less-lethal weaponry to ensure safety among inmates.
Conducted thorough searches of prisoners and cells, removing contraband materials.
Monitored CCTV feeds in master control room for comprehensive situational awareness.
Identified and resolved disputes between inmates to avert escalation into major conflicts.
Correctional Officer II- MN Department of Corrections
Bayport, MN
Jan 2020 - Oct 2022
Maintained expertise in less-lethal weaponry to keep the peace between sometimes violent inmates.
Oversaw and reported on the work of inmates in the kitchen, laundry, and other areas.
Identified and settled disputes between inmates to prevent escalation into major problems.
Always followed the proper procedures to protect both inmates and staff.
Security Professional- Allied Universal
Sacramento, CA
Aug 2017 - Dec 2019
Completed daily reports outlining regular activities and notable incidents, including theft and property damage.
Patrolled the premises to identify and quickly respond to suspicious individuals or activities.
Skillfully operated handheld devices and scanning machinery to complete thorough checks.
Monitored entrances and exits personally using CCTV to protect against unauthorized individuals.
Received and routed incoming mail, packa
PROFESSIONAL OVERVIEW
Dedicated and hardworking professional, fluent in English and Russian, with a strong background in health and security environments. Excels in team leadership, training, and program development, consistently going above and beyond to improve processes and meet organizational goals. Possesses strong computer skills and a track record of effectively managing customer service and front-end operations.
CONTACT
********@*****.***
Sacramento, CA 95834
www.linkedin.com/in/yuliya-zorikov-318980183
Contact this candidate