Customer Service Medical Billing

Sheri Williams

*** ********* *** ******** ** ****6

Email: *****.*********@***.***

Mobile: 626-***-****

v

Objective:

To secure a position with a dynamic and growing organization where I can utilize and strengthen my medical billing and coding skills. Summary of Qualifications:

Ability to express empathy and effectively handles

e time sensitive issues.

Ability to work in a fast paced office with direct service to a high volume of customers.

Ability to handle multiple priorities; excellent interpersonal/ organizational skills and team skills.

Ability to maintain composure even in challenges and difficult situations; ability to follow specific directions and take on projects with minimal supervision; and flexibility to adapt to a constantly changing environment Summary of Skills:

Knowledgeable of various payer policies, procedures and regulations; Informed in the usage and application of CPT, ICD-9, ICD-10 Fundamentals and HCPCS coding; Medical Terminology; Anatomy & Physiology; Medisoft Billing Software; Collections and follow-up on delinquent accounts; Accounts receivable.

Excellent quality customer service.

Knowledge of Microsoft Word and Excel WPM 40.

Data Entry, office filing, internet research abilities.

Ability to operate most office equipment, multiple phone line capabilities.

Detail Oriented Multitasked Team Player.

Professional Experience:

Progressive Management Systems REMOTE

7/5/2020-current

Medical Collection/Insurance Collections

Inbound and outbound call center for Medical Bills. Setting up payment arrangements. ACD work environment.

Updating patients demographics; name, DOB, address, phone numbers, and Insurance information.

Collecting on past due claims

Mailing out claims forms to Insurance companies

Verifying patient eligibility

Checking the adjudication of claims for medicare

Generating and printing statements

Insurance verification

Medical Billing

Universal Account Pasadena, CA

Medical Collections

1/27/2020-3/2020

Outbound call center for Universal Accounts, acting as the debt recovery firm for Torrance Memorial Medical Center. Setting up payment arrangements or balance in full. Skip tracing.

CIT Bank, NA (employed through Randstad Staffing) 100 W. Walnut St Pasadena, CA 91107

Digital Banker 5/06/2019 – 8/12/2019

Guide customers with online banking and/or troubleshooting Negotiate rates for customer retention and renew certificate of depositsVerify wire details, handle heavy to low call volumes, and execute dynamic customer service Pms Customer Service Representative 06/18/2014 – 04/22/2019

Updating patients demographics; name, DOB, address, phone numbers, and Insurance information.

Collecting on past due claims

Mailing out claims forms to Insurance companies

Verifying patient eligibility

Checking the adjudication of claims for medicare

Generating and printing statements

Insurance verification

Medical Billing

Bank of America/FIA Card Services Collector ll 09/2007-10/2012

Account manager for bank of America credit card and other affinity groups.

Attempt to collect debt on past due accounts.

Assisted with a variety payment plan.

Discussed account status, provided solutions to maintain a good payment history. Handled accounts until the account reached maximum delinquency of charge off. Inbound and outbound calling environment.

Heavy data entry skills, strong customer service. Education:

Career College Consultants Inc. 04/2013 – 01/31/2014 Medical Billing and Coding AHIMA Approved Curriculum Certified Coding Associate (CCA)

Capella University 04/2014-current

Bachelors in Health Administration

Alhambra High School 2004

High School Diploma

References: Available upon request`1

Contact this candidate