Customer service

CRYSTA HUNTER

****************@*****.*** 479-***-**** Fort Smith, AR 72901

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working

environment. Successfully works as part of team to reach personal and business goals. Known for successfully

handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to

company success. History managing large amounts of inbound calls and su:

ining satisfactory relationships with

customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills

© Call Management © Customer Service

© Inbound and Outbound Calling © Follow-up skills

© Complaint resolution e Typing proficiency

e Account updating © Call Center Operations

. © De-Escalation Techniques

Active Listening

Experience

Foundever Fort Smith

Customer Service Representative

12/2023 - 06/2024

Education and Training

Arkoma High School Arkoma, OK

High School Diploma

05/2021

Assisted customers with product selection, ordering, billing,

returns, exchanges and technical support.

Developed strong relationships with customers by providing

personalized assistance and support.

Resolved complex problems by working with other departments

to provide solutions that meet customer needs.

Resolved customer complaints promptly and efficiently.

Answered customer inquiries via phone, email, and chat.

Provided excellent customer service to resolve customer

complaints in a timely manner.

Answered customer inquiries and provided accurate information

regarding products and services.

Contact this candidate